Clinical Liaison - Inpatient Rehab

Select Medical • Miami, FL

4d • Onsite

About The Position

West Gables Rehabilitation Hospital in Miami, Florida is seeking a full-time Clinical Liaison. Clinical Liaisons are nurses or therapists who combine clinical knowledge with an understanding of healthcare business. They work in local acute care hospitals to explain medical rehabilitation to patients and families, assess patients for rehabilitation needs, review medical records, and coordinate safe, timely transfers with hospital teams. They also develop professional relationships that support referrals and admissions.

In this visible role, the Clinical Liaison develops relationships with case managers, physicians, and clinicians at acute care hospitals; educates staff, patients, and families about the rehabilitation hospital’s services; assesses patients with rehabilitation diagnoses at referring hospitals; and manages the referral process. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., with rotating weekends. English/Spanish bilingual ability is preferred.

Requirements

• Current and valid state licensure, or eligibility for state licensure, as a Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist; alternatively, two or more years of Clinical or Community Liaison experience.
• Demonstrated computer proficiency.
• Ability to exercise sound judgment when handling professional and confidential healthcare sales matters.

Nice To Haves

• Two years of related experience in a clinical healthcare setting or prior experience in a clinical liaison role.
• Competency with the preadmission process, including assessments and relationship building in a rehabilitation or other post-acute care setting.
• A proven sales and marketing track record, with at least one year of experience in a related position.
• Bilingual English/Spanish ability.

Responsibilities

• Create target lists of contacts and decision makers in assigned hospitals.
• Develop relationships with referral sources, provide excellent customer service, and educate them about hospital services.
• Support referrer satisfaction and account retention.
• Educate potential patients and families about acute rehabilitation and its benefits.
• Distribute collateral materials appropriately.
• Support Sales and Marketing through educational programs, tours, and meetings in assigned hospitals.
• Develop strategies to grow market share in core business lines at assigned hospitals.
• Create quarterly goals and objectives and submit them to the supervisor.
• Work with the VP/Director of Business Development to identify opportunities to expand strategic business initiatives.
• Assess patients with rehabilitation diagnoses at referring hospitals for admission and manage the referral process.
• Develop and nurture professional relationships with case managers, physicians, and clinicians at acute care hospitals.
• Review medical records and coordinate safe, timely transfers with hospital teams.

Benefits

• Uncapped monthly bonus program.
• Extensive and thorough orientation program.
• Generous paid time off and paid sick time for full-time team members.
• Medical/RX, health, vision, employee assistance program (EAP), and dental plan offerings for full-time team members.
• Company-matching 401(k) retirement plan.
• Life and disability protection for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed