The Clinical Liaison cultivates referral relationships, manages an assigned territory, and completes patient assessments. The role makes sales contacts and analyzes referral and admission data for the territory. Working under the direction of the Director of Business Development, the liaison collaborates with the business development team, admissions staff, nursing, and other internal and external colleagues to facilitate referral conversion. The position also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. It develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
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