Clinical Liaison (CL) PRN
About The Position
The Clinical Liaison builds and maintains referral relationships to support appropriate admissions to the hospital. The role coordinates intake and pre-admission screening, conducts clinical assessments—typically at referring facilities—to determine suitability for acute rehabilitation, and educates patients and families about services, levels of care, and participation expectations. The Clinical Liaison is the primary external contact for case managers, discharge planners, physicians, payors, and hospital partners. The position involves routine travel to referring facilities and community partners and close collaboration with admissions, nursing, therapy, and case management to support smooth transitions and payer authorization compliance. Success is measured by screening timeliness, conversion rates, and the quality of referral relationships.
Requirements
- Current clinical licensure required, such as RN, PT, OT, SLP, or MSW licensure, as applicable under state requirements.
- Valid driver's license and clean driving record required.
- Excellent oral and written communication skills.
- Strong interpersonal and presentation skills.
- Customer relationship-building skills.
- Sound clinical judgment.
- Organization and time-management skills.
- Basic computer and data-entry proficiency.
Nice To Haves
- Bachelor's degree preferred.
- Prior marketing or sales experience preferred.
- Prior clinical experience with demonstrated assessment skills and EMR proficiency preferred.
- Formal sales training preferred.
Responsibilities
- Assist with and coordinate the intake and pre-admission screening process.
- Conduct on-site clinical assessments, typically at referring facilities, to determine admission appropriateness.
- Educate patients and families about rehabilitation options, levels of care, and participation expectations.
- Serve as the initial contact for external case management, discharge planners, payors, and hospital partners.
- Conduct face-to-face educational visits and in-services with physicians, case managers, and other professionals.
- Inform and educate community decision-makers about the hospital and acute rehabilitation services through direct outreach.
- Document screenings, decisions, and communications accurately and promptly in EMR and tracking systems.
- Work closely with admissions, nursing, therapy, and case management to support smooth transitions and payer authorization compliance.
- Perform other duties as assigned.
