Clinical Information Systems Willow Analyst-Pharmacist

UT Health San Antonio•San Antonio, TX

About The Position

Under minimal supervision, this position provides EPIC Inpatient Willow support for UT Health San Antonio. It is suited to pharmacists who thrive in a fast-paced, agile environment and can change direction quickly, multitask, and learn new technologies. The Willow Inpatient analyst collaborates with counterparts from other applications to meet development and implementation objectives for assigned Epic applications. The role supports clinical project workflows, recommends and builds pharmacy and medication-order system enhancements, maintains Epic application configurations, and tests application and workflow changes. It also provides tier-two end-user support, coordinates with users, vendors, training teams, and operations, and mentors associate and intermediate analysts. The position works to implement Willow Inpatient modules for multi-specialty research hospital settings and performs other duties as assigned.

Requirements

Ability to work independently and successfully execute multiple assignments simultaneously in a complex environment.
Advanced critical-thinking and analytical skills.
Excellent verbal and written communication and follow-up skills.
Demonstrated advanced troubleshooting competencies.
Excellent organizational and project management skills.
Ph.D. in Pharmacy or Pharm.D. degree from a Board-approved ACPE-accredited college.
Five to seven years of directly related Epic experience, including in-depth knowledge of software development and build life cycles.
Epic Willow Inpatient experience.
Willow Inpatient certification.
Pharmacist license.

Responsibilities

Work with project requestors and users to understand and document current workflows and develop optimized future workflows for planned application changes.
Recommend system enhancements and technical solutions for pharmacy and medication-order scenarios.
Identify, propose, build, and demonstrate application configuration prototypes for review and approval by project requestors.
Perform ongoing maintenance and configuration updates to Epic applications.
Create test scripts, timelines, and plans for application and workflow changes.
Test clinical information system configurations and processes, including cross-application testing and testing configurations built by other analysts.
Coordinate and participate in requestor and user testing of application changes.
Provide tier-two support to end users remotely and in person.
Monitor, investigate, troubleshoot, and resolve incoming tickets.
Serve as a liaison between users and vendors, and coordinate system fixes and changes with software vendors.
Coordinate deployment of application changes with the training team and operations.
Mentor and coach associate and intermediate analysts.
Work to implement Willow Inpatient modules for multi-specialty research hospital settings.
Perform other duties as assigned.