Clinical Information Systems Willow Analyst-Pharmacist

UT Health San Antonio•San Antonio, TX

About The Position

Under minimal supervision, this position provides EPIC Inpatient Willow support for UT Health San Antonio. The role is intended for pharmacists who thrive in a fast-paced, agile environment and can change direction quickly, multitask, and learn new technologies. The Willow Inpatient analyst collaborates with counterparts in other applications to meet development and implementation objectives for assigned Epic applications. The analyst works with clinical project requestors and users to document current workflows and develop optimized future workflows. The role presents and builds proposed pharmacy and medication-order system enhancements, maintains Epic application configurations, creates and executes test plans, and coordinates user testing and deployment of changes. It also provides tier-two end-user support, investigates and resolves tickets, liaises with users and vendors, coordinates software fixes, and mentors associate and intermediate analysts. The position contributes to implementation of Willow Inpatient modules for Multi-Specialty Research Hospital settings and performs other assigned duties. The employer describes UT San Antonio as a public research university serving approximately 42,000 students across 320 academic programs, with 17,000 faculty and staff. UT Health San Antonio offers benefits to employees working at least 20 hours per week with appointments of at least 4.5 months. Benefits described include medical, dental, vision, disability coverage, flexible spending accounts, retirement plans, paid time off, extended illness leave, paid family leave, paid holidays, and employee discounts.

Requirements

Ph.D. in Pharmacy or Pharm.D. degree from a Board-approved ACPE-accredited college.
Five to seven years of directly related Epic experience, including in-depth knowledge of software development/build life cycles.
Epic Willow Inpatient experience.
Willow Inpatient Certification.
Pharmacist License.
Ability to work independently and successfully execute multiple assignments simultaneously in a complex environment.
Advanced critical and analytical thinking skills.
Excellent verbal and written communication and follow-up skills.
Advanced troubleshooting competencies.
Excellent organizational and project management skills.

Responsibilities

Work with clinical project requestors and users to understand and document current workflows and identify optimized future workflows for planned application changes.
Present recommended system enhancements and technical solutions for pharmacy and medication-order scenarios.
Use analytical evaluation to identify, propose, build, and demonstrate application configuration prototypes for requestor review and approval.
Perform ongoing maintenance and configuration updates to Epic applications.
Create test scripts, timelines, and plans for application and workflow changes.
Test clinical information system configurations and processes, including cross-application testing and testing other analysts’ configurations.
Coordinate and participate in requestor and user testing of application changes.
Provide tier-two support to end users remotely and in person.
Monitor, investigate, troubleshoot, and resolve incoming tickets.
Serve as a liaison between users and vendors and coordinate system fixes and changes with software vendors.
Coordinate deployment of application changes with the training team and operations.
Mentor and coach associate and intermediate analysts.
Work to implement Willow Inpatient modules for Multi-Specialty Research Hospital settings.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance offered free for employees; family coverage may be added through payroll deduction.
Group term life insurance and basic accidental death and dismemberment insurance provided at no cost, with options to purchase additional coverage.
Three dental plan options through Delta Dental, including two PPO plans and one HMO plan.
Two vision plan options offering standard or enhanced benefits.
Optional disability insurance providing income protection for qualifying non-work-related illness or injury.
Flexible spending accounts for qualifying dependent care and out-of-pocket health care expenses.
Eligibility for the Teacher Retirement System or Optional Retirement Plan, with UT Health matching employee contributions to TRS; voluntary retirement programs are also available.
Front-loaded paid time off of 128 to 208 hours annually based on years of service.
Extended Illness Bank accrual of 8 hours per month, usable for illness or injury after one day of PTO is taken.
Up to 240 hours of paid family leave after six months of consecutive employment.
12 set paid holidays each year.
Discounts on services, tickets, and gym membership.