Clinical/Hospital Liaison
About The Position
Exalt Health is an acute rehabilitation hospital providing intensive rehabilitation for patients who can tolerate three hours of rehabilitation services per day. Its programs serve patients with complex rehabilitative needs, including stroke, spinal cord injury, brain injury, head trauma, medically debilitating conditions, neurological disorders, cardio-pulmonary conditions, amputations, orthopedic injuries, and multiple major traumas. The Clinical/Hospital Liaison is the primary contact and relationship builder between the inpatient rehabilitation hospital and potential referral sources, such as acute care hospitals, skilled nursing facilities, physicians, and case managers. The role educates the community about rehabilitation services, identifies appropriate patients for transfer, and facilitates admissions. Work includes pre-admission assessments, coordination with referral sources and the hospital team, outreach and marketing activities, documentation, and performance tracking. The position involves daily local travel within an assigned territory and may require schedule flexibility for urgent evaluations or meetings with healthcare professionals.
Requirements
- A valid driver’s license, a clean motor vehicle record, and applicable insurance as required by state law.
- Ability to work flexible hours, including some evenings and weekends, as needed to accommodate meetings with healthcare professionals.
- Ability to organize and prioritize tasks and projects and complete responsibilities accurately within specified time constraints.
- Excellent attention to detail and accuracy.
- Analytical and problem-solving abilities.
- Ability to work under deadlines and handle multiple tasks.
- Effective spoken and written English communication and legible writing.
- Reading and comprehension skills sufficient to perform job duties.
- Ability to work cooperatively with co-workers and other hospital employees.
- Proficiency in a Microsoft Windows environment, including Outlook, Word, Excel, and PowerPoint.
Nice To Haves
- An active license as a Licensed Vocational/Practical Nurse, Respiratory Therapist, Registered Nurse (RN), Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP).
- Two to three years of clinical experience in an acute care or rehabilitation setting.
Responsibilities
- Establish and maintain relationships with case managers, physicians, therapists, social workers, and other healthcare professionals at assigned referral sources.
- Visit referral sources regularly to promote awareness of the rehabilitation hospital's programs and services.
- Conduct on-site pre-admission assessments to determine patients' suitability for inpatient rehabilitation.
- Review medical records, collaborate with referring facility teams, and educate patients and families about rehabilitation benefits.
- Coordinate transfers, including insurance verification, communication with the hospital's interdisciplinary team, and timely admissions.
- Maintain thorough documentation throughout the referral and admission process.
- Participate in community events, health fairs, and educational presentations to promote hospital services.
- Travel locally each day within a designated territory to visit referral sources, including hospitals, skilled nursing facilities, and physician offices.
- Develop and distribute marketing materials in collaboration with the Business Development team.
- Track referral sources, admissions, and other key metrics.
- Provide regular reports to the Director of Business Development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
