Clinical Hospital Liaison

Dasco HME LLC•Columbus, OH

10d

About The Position

The Clinical Liaison provides clinical insight and education to DASCO patients and instructs patients on the safe and appropriate use of home respiratory and other equipment. In clinic settings, the role supports respiratory equipment and supplies through activities such as downloads, pressure changes, mask fittings, and documentation requests. The Clinical Liaison maintains knowledge of equipment and services, follows applicable rules and regulations, and supports continuity of patient care. The position combines work at home and at a branch office, with time spent in professional office, clinical, and patient-home settings. It includes some travel, including occasional overnight travel for continuing education or meetings at the corporate office. This position has no supervisory responsibilities.

Requirements

High school diploma or GED equivalent.
Professional licensure or certification, such as Certified, Registered, or Licensed Respiratory Therapist, LPN, or RN.
Six months of experience in a clinical services role.

Nice To Haves

Associate’s degree in a related field.
Six months of experience in a healthcare, medical, insurance, or DME customer-service role.

Responsibilities

Educate patients, family members, and caregivers about diagnoses, personal care, symptom recognition, equipment use and maintenance, and other relevant health topics through phone calls, Telehealth, and in-person interactions.
Provide in-person clinical assistance to physicians and other healthcare professionals to support patient care.
Conduct routine follow-ups with patients in clinical, home, or hospital settings, including NIV follow-ups and phone communication with patients and caregivers.
Perform NIV setups and home visits as needed, and participate in the on-call rotation per departmental requirements.
Deliver and set up respiratory equipment in accordance with physician orders and provide instruction to patients and caregivers.
Support continuity of care by creating or overseeing care plans, communicating with physicians or clinicians, and proactively addressing patient-care issues.
Maintain current knowledge of DASCO/OSHME equipment and services; assist with quality control, equipment maintenance, and branch operations as needed.
Maintain working knowledge of insurance benefits, coverage criteria, and patient out-of-pocket costs to explain financial responsibilities to patients and caregivers.
Comply with HIPAA, Joint Commission standards, State Respiratory and Pharmacy Board regulations, and other applicable rules and laws.
Maintain active professional licensure or certification and meet continuing education requirements.
Build and maintain relationships with hospital partners and care team members to support integrated patient care.
Assist partnership providers in outpatient clinics by helping patients troubleshoot equipment issues and resolve account-related concerns.
Perform other duties assigned by management in alignment with departmental goals and patient-care needs.