Clinical Hospital Liaison

Big Bend Hospice•Tallahassee, FL

20d•Onsite

About The Position

The Clinical Hospital Liaison — Home Health responds to requests for assistance, referrals, and education in assigned hospitals and other care settings. The role supports facility staff in providing nursing services to patients and families who may benefit from hospice or home health services, coordinates patient services and medical care, and works within an interdisciplinary setting to support patients and families through rehabilitation and end-of-life care. The liaison also supports hospital discharge planning, admission coordination, provider-order updates, and education and outreach activities. The role is based in Tallahassee, Florida, involves road travel, and is classified as a day shift position. The position requires a bachelor's degree in healthcare or a related field and a current Florida or eligible Compact RN, LPN, MSW, or COTA license. Experience in hospice, palliative care, or home health is preferred. The liaison is expected to work assigned weekends and on-call shifts and be available for nights and weekends as required. Physical demands include extended periods of standing and walking, lifting and carrying as needed, and other movements associated with patient care and facility work.

Requirements

Bachelor's degree in healthcare or a related field.
Current State of Florida or eligible Compact RN, LPN, MSW, or COTA license.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to manage competing priorities effectively.
Ability to act with integrity, professionalism, and confidentiality.
Proficiency with Microsoft Office Suite or related software.
Knowledge of fundraising skills.
Ability to meet deadlines and work under pressure.
Ability to work effectively with providers, clinicians, and others in healthcare settings.
Ability to contribute as a team member while working independently.
Availability to work nights and weekends as required.
Ability to work assigned weekends and on-call shifts.
Ability to demonstrate a compassionate and supportive approach to patient and family care.

Nice To Haves

Experience in hospice, palliative care, or home health care.

Responsibilities

Respond to requests for assistance, referrals, and education within assigned hospitals, other facilities, and doctors’ offices.
Use informal opportunities to educate, support, and develop solutions that foster positive partnerships with hospital resources, providers, and other contacts.
Provide support and direction to facility staff delivering nursing services to patients and families who may benefit from hospice and home health services.
Coordinate patient services and medical care for people who may qualify for hospice and home health services.
Work in an interdisciplinary care setting to teach, assist, and support patients and families through rehabilitation and end-of-life care.
Participate with and provide feedback to the Team Manager, Director of Home Healthcare, and other department personnel on ongoing hospice- and home-health-focused education and outreach plans.
Coordinate with Big Bend Hospice staff and providers to arrange admissions of GIP patients to inpatient units.
Partner with hospitals on discharge planning, including transportation, medications, and durable medical equipment.
Visit hospital case managers at HCA and TMH daily to discuss potential referrals or business opportunities.
Participate in field cross-training with community educators.
Host quarterly lunch-and-learn sessions with hospital case managers.
Use the Customer Relationship Management (CRM) tool to document efforts, contacts, and outcomes.
Coordinate and obtain updated physician orders from hospital providers and provider offices to facilitate timely starts of care and resumptions of care.
Meet regularly with the Intake Coordinator and Director of Home Healthcare.
Perform other duties as assigned.
Adhere to organizational policies, procedures, compliance requirements, and safety practices.
Demonstrate customer service, teamwork, effective communication, resource responsibility, initiative, reliability, professionalism, and commitment to continuing education.