Clinical Education Manager

Global Medical Response•Prescott, AZ

About The Position

The Clinical Educator I provides quality, outcome-based educational programs and practice support to promote caregivers’ initial and ongoing competency and continuous development. Under the direct supervision of the Regional Manager of Clinical Operations, the position supports internal and external customers, helps design, teach, and evaluate basic and advanced life support training programs, serves as an internal training and organizational development consultant, and provides clinical career development resources and plans. The role serves as a clinical resource to basic and advanced caregivers and supports education, clinical quality, safety, compliance, onboarding, and outreach initiatives. The employee is also expected to maintain the requirements and ability to perform essential caregiver functions within their scope as assigned, particularly observing and evaluating caregiver competency and skills.

Requirements

Current EMT or EMT-P certification/license as applicable to scope.
Current instructor ratings in required AHA/NAEMT certifications.
Two years of EMS experience.
Knowledge of prehospital EMS transport.
Knowledge of cultural diversity.
Ability to collect pertinent information related to clinical care and potential educational needs of basic and advanced providers.
Ability to apply adult learning principles in a training environment.
Ability to assess educational needs and develop programs to meet adult learners’ educational needs.

Nice To Haves

Previous teaching experience.

Responsibilities

Act as a clinical resource to basic and advanced caregivers, maintaining knowledge of current standards of care and practice and supporting compliance with those standards.
Develop, organize, implement, and evaluate educational programs to ensure caregiver competencies.
Identify and validate caregiver learning needs through multiple approaches, and regularly conduct learning needs assessments across organizational, departmental, and service-line areas.
Use teaching methodologies appropriate to learners and intended outcomes, and participate in short-term departmental planning for education and practice support.
Work with operations and service-line leadership to support team integrity and provide clinical support; assist local leadership and customers with outreach education.
Assist with developing area-specific orientation on local protocols and procedures for new employees.
Work with the Operations Manager and/or Regional Director to ensure clinical and service-delivery issues are addressed promptly.
Participate with clinical practice and quality leaders in developing, implementing, and evaluating the clinical quality management program; support ongoing clinical quality improvement and assurance at the operation level.
Assist with auditing and managing crew certifications, education completion, and employee health requirements.
Serve as a resource on controlled-substance matters in conjunction with the National Director of Controlled Substance.
Support safety and compliance with Patient Safety by completing and responding to Safety Management System Clinical Reports.
Integrate data and outcomes from quality and safety initiatives into education and practice support.
Collaborate with GMR Learning and regional clinical operations leadership to identify, implement, and revise educational activities in compliance with accrediting, regulating, and credentialing agencies.
Serve as a resource for outreach education offerings and coordinate and provide new-employee onboarding instruction as directed.
Assist in identifying staff for training officer and clinical coach development.
Work with Clinical Operations and GMR Learning leaders to develop and facilitate remedial training.
Maintain requirements and ability to fulfill assigned essential caregiver functions within scope, particularly observing and evaluating basic and advanced caregiver competency and skills.
Model expertise and professional practice by being self-directed, maintaining expertise, and promoting the profession.
Perform other duties as assigned.