Clinical Director

Lutheran Social Services of Illinois • Chicago, IL

9d • $64,000 - $78,000 • Hybrid

About The Position

Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.
LSSI is hiring a full-time Clinical Director, Monday through Friday. Responsible for leading and managing the operations of Project IMPACT including overseeing a team of trained Crisis Counselors and ensuring the effective delivery of evidence-based crisis services. Also responsible for managing the program budget, streamlining workflow processes, and ensuring high-quality supervision and support for staff as well as collaborating with hospital staff and other stakeholders to ensure quality services are provided to patients.

Requirements

• Master’s degree in mental or behavioral health-related required.
• Background check clearance required.
• Minimum of four (4) years of experience in the mental/behavioral health field required.
• Demonstrated ability to interact effectively with various levels of professionals and patients required.
• Demonstrated empathy, compassion, and rapport-building abilities required.
• Familiarity with the Diagnostic and Statistical Manual of Mental Disorders, most recent edition.
• Demonstrated problem solving and decision-making skills in clinically complex case scenarios.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Nice To Haves

• Licensure in mental or behavioral health field preferred (i.e., LSW/LCSW, LPC/LCPC, CADC).
• Experience in a managerial/supervisory role preferred.
• Experience completing financial assessments and contribute to achieving financial goals preferred.

Responsibilities

• Oversee and manage the daily operations of Project IMPACT.
• Ensure compliance with regulatory standards, obtain necessary authorizations for all services provided.
• Adhere to productivity standards and support staff in meeting budget goals by providing guidance, resources, and strategies to enhance their performance.
• Responsible for assisting programs in reaching their budget targets by implementing measures to optimize resource allocation and cost-effectiveness.
• Establish both short-term and long-term goals for the program, including developing and implementing program improvement plans when necessary.
• Develop and implement policies, procedures, and systems for the program and organization to ensure effective operational practices.
• Promote and maintain relationships with our key partners, including hospitals, community agencies, and funding bodies, to foster collaboration and support for program objectives.
• Collaborate with the management team and other departments, programs, and networks on programmatic, fiscal, community, and organizational issues, ensuring cohesive operations.
• Manage the program budget, ensuring financial resources are allocated effectively and expenditures are monitored to stay within budgetary constraints.
• Oversee the analysis, maintenance, and communication of records in compliance with legal requirements, local governing bodies, and organizational policies, ensuring accuracy and accessibility.
• Define and maintain staffing requirements, including managing staff scheduling and workload ensure adequate coverage and effective distribution of tasks.
• Demonstrate sensitivity and responsiveness to cultural differences of clients, coworkers, and community.
• Complete and monitor peer reviews and Quality Improvement (QI) reports quarterly.
• Ensure timely completion of documentation and readiness of services in designated system for billing.
• Manage and resolve failed activities and claims on an ongoing basis.
• Manage and monitor the authorization process to secure payment for all services.
• Ensure weekly reports, monthly statistics, and quarterly utilization reports are completed and submitted.
• Address safety concerns, ensuring potential hazards are identified, addressed promptly, and that safety protocols are adhered to maintain a safe environment for staff and patients.
• Monitor the maintenance of office area and equipment, ensure all systems are functioning properly.
• Monitor the quality of client interventions to ensure they are evidence-based by regularly reviewing practices and documentation.
• Conduct monthly mandatory staff meetings, maintaining accurate records of agendas and attendance to ensure consistent communication and accountability.
• Ensure all clinicians licenses and IMCATS certifications are current and updated in accordance with regulatory requirements and keep accurate records of these documents.
• Maintain policy and procedure manual, ensuring it is up-to-date, accessible on-site, and readily available to all staff members.
• Provide direct supervision, training, support, review, and evaluation for assigned staff.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Benefits

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager