Clinical Director of Operations - Hospice

Visiting Nurse Health System Inc•Atlanta, GA

9d•$110,624 - $165,936

About The Position

The Clinical Director of Operations for Hospice provides enterprise-level clinical and operational leadership for hospice services across private homes, assisted living communities, skilled nursing facilities, hospitals, and general inpatient settings. Reporting to the Executive Director of Hospice, this role ensures the delivery of safe, high-quality, patient- and family-centered care while maintaining compliance with federal and state regulations, Medicare Conditions of Participation, accrediting standards, and organizational policies. The Director leads clinical managers and interdisciplinary teams, translates organizational strategy into consistent clinical practices and efficient workflows, and uses data and performance metrics to drive quality, productivity, and operational outcomes. This position partners closely with the Medical Director, physicians, Quality, Compliance, Human Resources, Finance, and Business Development to support clinical excellence, regulatory compliance, community relationships, and sustainable growth. The ideal candidate is a mission-driven, strategic, and results-oriented healthcare leader with strong expertise in hospice operations and community-based care. This role serves as a key connection between VNHS, patients and families, referral partners, and the broader community, ensuring exceptional care, operational excellence, and alignment with the organization’s mission and strategic goals.

Requirements

Bachelor’s degree in Business Administration, Nursing, Health Science, or a related field.
A valid Georgia professional license is preferred.
5–10 years of progressive management and leadership experience in home health, hospice, geriatrics, or a related healthcare environment.
5–10 years of experience in hospice healthcare leadership, administration, regulatory compliance, or care management.
Demonstrated expertise in budget development, financial management, productivity, and operational performance with the ability to design systems that support measurable outcomes.
Strong knowledge of healthcare management principles, regulatory requirements, care delivery practices, and home health/hospice operations and marketing.
Proven ability to lead, supervise, motivate, and develop teams while fostering accountability and achieving organizational goals.
Exceptional interpersonal, communication, organizational, and relationship-building skills, with the ability to effectively collaborate with individuals from diverse backgrounds.
Demonstrated initiative, integrity, enthusiasm, diplomacy, sound judgment, and problem-solving ability.
Proficiency with computers, email, internet navigation, electronic systems, online HR platforms, and training programs, with the ability to independently learn and utilize new technology.

Responsibilities

Provide overall strategic and operational leadership for hospice clinical services across all locations and levels of care, ensuring services align with organizational goals and priorities.
Direct and develop clinical leaders responsible for nursing, social work, hospice aides, spiritual care, bereavement, volunteer services, and clinical support operations.
Ensure patients receive safe, timely, coordinated, and person-centered care consistent with the plan of care, physician orders, regulatory requirements, and organizational standards.
Oversee the full patient care continuum, including admissions, assessments, recertifications, transfers, discharges, deaths, changes in level of care, and complex patient escalations.
Monitor census, patient acuity, staffing, productivity, visit completion, workflow, service intensity, and barriers to care; take timely corrective action when needed.
Serve as the senior clinical resource for complex cases, symptom management, ethical concerns, clinical decision-making, and care delivery escalation.
Partner with the Hospice Medical Director and attending physicians to strengthen clinical decision-making, eligibility, symptom management, and continuity of care.
Ensure effective interdisciplinary team processes, care planning, documentation, communication, and handoffs across clinical teams and levels of care.
Lead quality, compliance, risk management, and survey readiness, ensuring adherence to Medicare Conditions of Participation, CHAP, Georgia requirements, accrediting-body standards, and organizational policies.
Monitor patient satisfaction, clinical outcomes, incidents, complaints, grievances, documentation compliance, and other quality indicators; lead performance-improvement initiatives as needed.
Establish and maintain high standards for clinical documentation, assessments, plans of care, recertifications, orders, and interdisciplinary records.
Use clinical and operational data to identify trends, improve outcomes, increase efficiency, and strengthen accountability.
Oversee workforce planning, including recruitment, onboarding, competency validation, coaching, performance management, professional development, retention, and succession planning.
Ensure appropriate staffing and skill mix based on census, acuity, geography, admissions, and service demands, including 24/7 clinical coverage.
Provide senior clinical leadership during emergencies, service disruptions, significant incidents, staffing challenges, and other high-risk events.
Establish effective operational, financial, and resource-management processes while balancing quality, access, productivity, and cost.
Partner with Finance/Revenue Cycle, Human Resources, Quality, Compliance, and Business Development to support organizational and clinical objectives.
Identify opportunities to improve care-delivery models, workflows, technology, training, and services based on evidence, performance data, and patient needs.
Support responsible growth by ensuring clinical capacity, staffing, readiness, and service quality align with referral demand and market expansion.
Develop and maintain strong relationships with physicians, referral sources, facilities, community partners, patients, families, and caregivers.
Represent hospice clinical operations in organizational leadership activities and selected community and partner engagements.
Foster a culture of excellence, accountability, teamwork, integrity, respect, innovation, professional development, and exceptional patient and family service.