Clinical Department Administrator - Department of Radiology

University of Iowa•Iowa City, IA

13h•Onsite

About The Position

The University of Iowa Health Care, Department of Radiology is seeking a Clinical Department Administrator! The Clinical Department Administrator is responsible for contributing to the oversight and delivery of health care services and the academic mission in the Department of Radiology through leadership and management of clinical/technical specialty services, revenue cycle, support services, clinical education, and research programs. Lead and manage functions to assure that health services, medical care, medical/health professions education, and research programs are delivered effectively and efficiently. Efforts are focused on planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs. Responsible for the administrative interface and coordination of operations with Hospital Administration and the Carver College of Medicine Administration.

Requirements

Master’s degree in Hospital and Health Administration, or Business Administration or equivalent combination of education and experience
At least 5 – 7 years of comprehensive progressive healthcare leadership/administrative experience
Expertise in financial management, data analysis, practice management, and human resources
Experience with budget preparation and implementation
Demonstrated ability to drive organizational change
Excellent written and verbal communication skills
Strong interpersonal skills and high emotional intelligence
Fostering a welcoming and respectful environment that aligns with the UI universal competencies

Nice To Haves

Eight to 10 years of progressive healthcare leadership/administrative experience.
Previous Radiology management experience
Previous experience in an academic medical center
Expertise in physician compensation and reimbursement, grants management and revenue cycle management
Previous experience in the administration and management of primary care clinical settings
Previous experience with strategic planning
Demonstrated results in improving patient satisfaction levels
Demonstrated results in improving access and clinical operations
Experience managing in a matrix reporting and unionized environment
Membership in the Medical Group Management Association or American College of Healthcare Executives

Responsibilities

Develop strategy for budget priorities for multiple clinical, education and research functions and negotiate among them to address resource issues
Hold unit leaders, clinical division, research, and education leaders accountable for managing budget
Work with internal and external leaders to address and resolve budget issues
Seek methods to enhance revenue
Develop collegiate and hospital budgets; assess needs for short and long-term capital equipment, and personnel resources. Meet budgetary targets.
Ensure maintenance and adherence to regulatory standards set by state, federal, UI Health Care, and University policies and procedures. Understand and practice “Lean” standards for clinical and academic operations.
Identify opportunities for administrative operations improvement
Support the University of Iowa Center for Advancement in securing and managing gifts and endowments to the Radiology Department; ensure that University policies and procedures are followed in relation to gift and grant awards and expenditures.
Serve as advisor to the Departmental Executive Officer in planning clinical and fiscal operations and provide direction and supervision as required to implement fiscal operations for state funds, private practice earnings, research funds, gifts and hospital budgets
Oversee administration of federal and non-federal grants and contracts
Work in collaboration with department vice chairs across multiple clinical functions including medical directors to implement best care practices and new models of care/service
Address implementation issues across clinical functions and with other departments
In collaboration with the Department Executive Officer and hospital leadership, establish and enforce policies and procedures, ensuring that the services are reviewed regularly and in compliance with UI Health Care, College of Medicine, The Joint Commission, and other regulatory agencies
Assure communication and coordination among Radiology services to manage operational issues and provide leadership and accountability to patient care services
Oversee implementation of Departmental administrative policies and procedures for all patient care programs and investigate, monitor and measure satisfaction of patients and visitors
Oversee and assure compliance of safety regulations
Work collaboratively with the review of outpatient health care delivery. Identify systematic problems with health care delivery, recommend solutions, and implement changes in the facilities, services, and staff
Act as a liaison for the patient and Radiology services, resolve concerns and complaints in a timely manner
Investigate quality of care problems and provide follow-up with patients/families and staff as delegated to assure patient satisfaction
Model and promote the Service Excellence model for patient care and staff satisfaction
Work with Departmental Executive Officer and other administrative staff to develop departmental strategic plan and integrate it with other functions; guide managers in developing action plans for implementation; monitor progress to goal completion.
Assure integration of goals across functions
Efficiently plan, direct and coordinate all administrative functions of Radiology in concert with the Departmental Executive Officer
Collaborate with the Departmental Executive Officer and the senior College, UIP and hospital leadership to formulate and keep Radiology strategic plan current
Collaborate with the Departmental Executive Officer and Hospital and UIP leadership to identify opportunities for growth and in the development of new programs and services
Implement business plans, monitor their success. Develop, monitor and administer the capital and operating budgets. Evaluate and promote cost management strategies and other initiatives to improve operational efficiency.
Define, develop and direct Radiology goals and programs to provide for excellent patient services and satisfaction scores
In collaboration with Departmental HR Representative(s) works across multiple clinical functions and with medical, collegiate and hospital leaders to ensure a consistent approach to HR management
Hold unit leaders accountable for high performance and high engagement by articulating expectations, monitoring performance and providing feedback consistently across areas of responsibility
Approve resource allocations and staffing models. In collaboration with human resources, facilitate use of analytical tools and analysis related to workforce utilization and productivity and other operational metrics relevant to the workforce
Oversee building and updating clinical workforce models aligned with clinical demand and efficiency.
Analyze, evaluate, recommend and implement changes in existing programs. Participate in the development of the organizational structure for achieving departmental objectives.
Responsible for the recruitment of faculty and staff to maintain an appropriate skill mix and number of staff; evaluate the performance of employees and provide feedback to the service unit leadership, detect and address performance problems and provide recommendations regarding disciplinary actions and discharge of personnel, as necessary.
Working closely and collaboratively with Human Resources, oversee and approve all personnel related transactions including performance evaluations, salary increases and reclassifications
Schedule and direct work activities of supporting professional and administrative staff
Evaluate succession planning and leadership development programs
Engage and collaborate with physicians to identify opportunities for improvement, program development and capital budgeting
Communicate with external agencies and constituencies to address issues and answer questions
Serve as liaison among multiple clinical functions, research, and education units to support collaboration in identifying opportunities for improvement and program development
Manage the relationship between staff, medical staff and UI Health Care leadership in a positive manner
Consult and participate with the Department Executive Officer and Division Directors in planning and policy sessions on programs relating to instruction, research, patient care and administrative activities
Provide administrative interface and actively collaborate with Carver College of Medicine administration, UI Health Care Administration, UI CMS, VA Medical Center administration and other administrative staff inside and outside of the University
Represent Radiology in meetings or on committees within UI Health Care and College of Medicine
Actively participate in professional associations
Model and promote system change across campus to promote professional conduct and behavior of the highest integrity, exhibiting the utmost respect for all members of the University community; demonstrate consistency of action and purpose with unquestionable forthrightness
Communicate expectations and provide support and resources that are in alignment with the vision and strategic planning of the UI Health Care to foster innovation and efficiency in the workplace
Administer clinical education and residency programs
Provide education, direction and support for the department to ensure compliance with state, federal and accreditation agency standards
Initiate and execute appropriate staff level development initiatives to drive quality care and patient satisfaction
Foster a culture of continuous learning through strategic planning, shared governance, innovative best practices, and the promotion of knowledge development; provide resources for and establish expectations that managers and supervisors will act as stewards of employees’ professional development
Develop pre-award support services to enable efficient development and submission of grant applications
Administer multiple research grants and contracts awards in a variety of disciplines
Develop pre-award support services to enable efficient development and submission of grant applications.
Administer multiple research grants and contracts awards in a variety of disciplines.
Proactively manage the post-award direct costs on grants to comply with grant budgets and project periods.
Other duties as assigned