Clinical Coordinator

Community Solutions•San Jose, CA

6d•Hybrid

About The Position

The Clinical Coordinator I – Behavioral Health provides clinical consultation and direction of client care and referrals to staff, coordinates program and clinical activities, and helps ensure competent, quality client services and compliance with contract, certification, agency, and regulatory requirements. The role works under general supervision of the Program Manager and reports to the Director and/or designee. Services are provided throughout Santa Clara County. The Clinical Coordinator II description additionally notes collaboration with public and community-based agencies as needed to support quality service delivery. The position coordinates staff schedules and caseloads, reviews clinical records and documentation, supports audits and utilization review, tracks program outcomes, and provides program status updates. It also supports the clinical development of interns, trainees, and waivered employees; provides direct clinical services as needed; and responds to crisis situations, including backup evening and after-hours coverage. The role may conduct involuntary hospitalization assessments, arrange hospitalization, and serve as an expert witness in court cases. This is a regular, full-time, exempt, union, benefitted position. It is based within commuting distance of the Gilroy headquarters or San Jose office and offers a hybrid schedule, with occasional office attendance and evening or weekend work. Frequent travel is required, including the use of a personal or agency vehicle for client visits, transportation, and other assigned business. The position requires a master’s degree in a mental health profession, at least two years of related direct client work experience, registration in good standing with the California Board of Behavioral Sciences in an eligible associate license category, and a valid California driver’s license, current car insurance, and a good driving record. A criminal records clearance and qualification for County 5150 Hold authorization are also required. Community Solutions describes its workplace as committed to diversity, equity, and inclusion and offers a competitive rate of $97,430.06, employee benefits, and support for work-life balance. Employees must be fully vaccinated for COVID-19 unless an approved reasonable accommodation or applicable law provides otherwise. Candidates must be legally authorized to work directly for any employer in the United States without visa sponsorship.

Requirements

Master’s degree in a mental health profession.
At least two years of direct client work experience in a related field.
Experience working with mental health and/or drug and alcohol issues.
Experience working with systems, in collaboration with County services, to meet agency and contract requirements.
Clinical knowledge and expertise within scope of practice in group, family, and individual therapy.
Knowledge of empowerment, advocacy, and support techniques for victims and survivors of violence and people with mental health disorders or substance abuse issues.
Registration in good standing with the California Board of Behavioral Sciences as an Associate Marriage and Family Therapist (AMFT), Associate Clinical Social Worker (ASW), or Associate Professional Clinical Counselor (APCC).
Ability to obtain and maintain qualification for County 5150 Hold authorization.
Ability to receive criminal records clearance as required by specific programs, licensing regulations, and agency practices.
Valid California driver’s license, current car insurance, and a good driving record documented by a DMV report and meeting agency liability insurance requirements.
Access to an automobile for routine job duties and ability to operate a personal or agency motor vehicle.
Ability to meet the physical requirements, including sitting for extended periods; frequently standing and walking; normal manual dexterity and eye-hand coordination; lifting and moving objects up to 25 pounds; corrected hearing and vision within the normal range; verbal communication; and use of office equipment.
Ability to work some evenings and weekends and provide backup crisis response coverage for evenings and after hours, as required.
Full COVID-19 vaccination unless a reasonable accommodation is approved or otherwise required by law.
Legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Nice To Haves

Bilingual and bicultural ability.
Working knowledge of wellness and recovery concepts.
Working knowledge of Medi-Cal regulations and program documentation.
Working knowledge of community resources in Santa Clara County and surrounding areas.
Working knowledge of Evidence Based Practices.
Working knowledge of outcome-driven care.

Responsibilities

Provide leadership and program coordination to ensure client needs are met and services satisfy contract and certification requirements.
Coordinate staff and clinical activities, and report program status to the Program Manager and Coordinators.
Coordinate staff, intern, and volunteer schedules and monitor caseloads in partnership with managers.
Review charts weekly with staff, support audit practices, communicate audit outcomes, and follow up on corrections.
Provide weekly program status updates on documentation requirements and timelines.
Coordinate clinical care to address clients’ stated needs and goals.
Supervise clinical skills development of interns, trainees, and waivered employees; provide orientation, training, and development.
Complete required documentation and reporting for academic programs and the BBS process as assigned.
Enforce agency protocols, including Medi-Cal and non-Medi-Cal procedures.
Provide feedback to referral sources, follow up on pending referrals, and ensure referral timelines and opening and discharge requirements are met.
Maintain program statistics; oversee utilization review; review and audit charts; monitor documentation timelines; track and evaluate outcomes; and submit progress reports on time.
Respond to phone calls and emails within 24 hours on business days unless extenuating circumstances apply, and resolve issues collaboratively using a strength-based approach.
Attend agency meetings and contribute to continuous quality improvement and team and program development.
Lead regular program staff and/or volunteer meetings to train, schedule services, plan, anticipate and address obstacles, and share information as assigned.
Attend assigned County and community meetings and share relevant information with the team.
Provide direct services as needed and backup crisis response coverage for evenings and after hours.
Respond to crisis situations and assist staff, clients, and families with problem resolution.
Conduct involuntary hospitalization assessments and arrange hospitalization when necessary; may serve as an expert witness in court cases.
Conduct screening, intake, and assessments; carry a caseload as assigned; assess client needs and goals; and identify appropriate resources and referrals.
Complete detailed clinical records and required documentation in accordance with agency, program, and regulatory requirements.
Review and sign off on clinical documentation for paraprofessional and other assigned staff within agency timelines.
Reinforce current policies and procedures and recommend changes or improvements as needed.
Provide education, training, and presentations to staff, volunteers, clients, families, and the community.
Develop and maintain collaborative relationships with community organizations and system providers.
Complete all required training to ensure agency and contract compliance.
Travel frequently and operate a personal or agency vehicle for client visits, client transportation, and other assigned business.
Participate in on-call and after-hours rotations as needed; work some evenings and weekends when required by a flexible schedule.
Perform first aid as needed based on training and certification.

Benefits

100% of premiums paid by the employer for full-time employees and eligible dependent children.
403(b) retirement plan with 5% employer match.
Three weeks of paid vacation to start.
13 paid holidays.
96 sick hours per year, inclusive of self-care and mental health days.
Longevity bonuses.
Generous family medical leave for eligible employees.
Student Loan Forgiveness Program.
Staff learning and development and robust in-house training opportunities.
Employee-led Diversity, Equity, and Inclusion Resource Group.
Competitive rate of $97,430.06.