Clinical Coordinator, Permanent Housing
About The Position
The Clinical Coordinator, Permanent Housing, works at Sutphin Residence, a 173-unit permanent, affordable, and supportive housing building in Jamaica, Queens, serving low-income and formerly homeless older adults. The role supervises Case Managers and a Program Coordinator and provides clinical leadership to ensure high-quality services using Harm Reduction, Housing First, and other best-practice clinical interventions. The Clinical Coordinator oversees clinical aspects of the program, including intake and assessment, treatment and service plans, and coordination with other providers to meet clients’ needs. The role helps clients maintain housing and access support with benefits and entitlements, activities of daily living, substance use, mental health, and other services. It also ensures client records comply with regulatory and agency standards. The position reports to the Program Director, Programs. Work is primarily during business hours, Monday through Friday, with availability outside those hours for emergencies or special projects and initiatives.
Requirements
- NYS Licensed Master Social Worker (LMSW).
- At least 3 years of experience with related populations.
- Thorough clinical understanding of Housing First, client-centered Motivational Interviewing, Harm Reduction, and behavioral and medical health systems, with the ability to access and negotiate the full range of services for recipients.
- Experience with crisis intervention, including risk assessments and incident management.
- Ability to work successfully with a wide range of internal and external stakeholders.
- Demonstrated success working in a fast-paced environment with multiple priorities.
- Ability to delegate and motivate staff to achieve deliverables.
- Ability to communicate verbally and in writing with diverse populations and stakeholders.
- Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Microsoft Teams.
- Familiarity with Access-based databases and ability to learn new programs.
Nice To Haves
- Previous supervisory and administrative experience.
- Valid NY or NJ driver’s license with a good driving record, as defined by Breaking Ground.
- Bilingual.
Responsibilities
- Supervise a team of Case Managers and a Program Coordinator.
- Provide regular, structured supervision meetings for direct reports.
- Promote effective case-management strategies using Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing, and trauma-informed care models.
- Develop and implement individual service plans, and ensure client-contact and progress documentation is comprehensive and timely.
- Interview and assess potential clients.
- Provide clinical direction and leadership; troubleshoot, problem-solve, and strategize solutions related to client engagement and challenging behaviors.
- Oversee development and implementation of individual service plans and ensure timely, comprehensive documentation of client contact and progress.
- Assess and evaluate client functioning.
- Supervise and conduct case conferences.
- Coordinate care delivery with multiple service providers, particularly outreach teams.
- Support and guide front-line staff in managing difficult situations and deescalating conflict.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
