Permanent Supportive Housing Project Coordinator - Bloomside

Downtown Emergency Service Center•Burien, WA

3d•Onsite

About The Position

DESC is a nationally recognized social services organization, supportive housing operator, and licensed behavioral health treatment provider dedicated to serving individuals experiencing long-term homelessness and complex behavioral health and medical conditions. We provide services to approximately 3,000 people, operating five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, and numerous scattered site apartments. Our behavioral health services include outpatient mental health and substance use disorder treatment, crisis stabilization, street outreach, mobile crisis response, and opioid use disorder treatment. The Permanent Supportive Housing Project Coordinator plays a crucial role in the operational support of our buildings and tenants, with a focus on challenges related to severe mental illness and substance use disorders. This role involves close collaboration with various teams to ensure the smooth day-to-day management of the program, including personnel, scheduling, resident leasing, and general program organization.

Requirements

Bachelor’s degree (social service or behavioral science preferred).
Extensive relevant work experience may be substituted for degree, plus two years of experience with coordination responsibilities.
Demonstrated project management/coordination skills
Demonstrated strong organizational skills
Familiarity with navigating DESC software programs (W2W, Paycor, Bugzilla) and comfort leaning new programs as necessary.
Experience in human services, preferably working with adults challenged by economic disadvantages, homelessness, mental illness and/or substance use disorders
Basic understanding of homelessness and experience working with people living with mental illness and substance use disorders preferred.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients.
Willingness to be flexible and work cooperatively with coworkers to accomplish all responsibilities of the team.
Be able to pass a Washington State Criminal background check.

Nice To Haves

One year’s experience as a DESC Residential Counselor or other residential property operations/management setting.
Current Washington State Driver’s License, insurable driving record, ability to drive agency van and transport tenants.

Responsibilities

Assist Project Manager with program operation tasks as assigned.
Assist Project Manager and Supervisors with personnel-related activities as assigned.
Assist Project Manager with leasing activities including eligibility certifications, re-certifications, and lease renewals.
Assist Project Manager with enforcement of lease provisions and application of consequences for lease violations.
Work cooperatively and congenially with PSH CSS/HSS, RC, and Janitorial staff; DESC Clinical providers, Facilities, and Maintenance staff; outside service providers; and neighbors to ensure building-wide safety and security, and to support tenant success.
In close collaboration with Clinical Support Specialists and Facilities supervisors, provide operational support for unit remediation and maintenance efforts, including preparations for annual funder inspections.
In close collaboration with Clinical Support Specialists, create and manage a schedule of unit inspections, ensure proper notices are posted, and generate and manage related work orders.
Coordinate with outside vendors to establish and maintain a schedule of pest inspections, post notices and manage vendor access, and provide operational support for follow-up preparations and treatment.
Initiate appropriate response to maintenance requests.
Complete routine unskilled maintenance, such as replacing lightbulbs and switch plates.
Be proficient in the monitoring and use of building fire safety, surveillance, and electronic entry systems.
Manage building operations in the absence of other project and clinical staff.
Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems.
Maintain safety and security by monitoring all general access areas and enforcing project rules.
Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
Write significant events involving residents and building operations activities in a daily log; read log daily.
Other duties as assigned.