Clinical Coordinator

Marshall University•Huntington, WV

12d

About The Position

The Clinical Coordinator supports coordinated, patient-centered care across clinical and research programs at Marshall University and Marshall Health. Programs may include connected care, remote patient monitoring, diabetes and hypertension management, obesity and cardiometabolic health, and other initiatives serving rural and underserved populations. Working with clinical leadership and program managers, the coordinator organizes patient care activities, supports participating sites, and ensures timely follow-up of monitoring results, referrals, and care plans. The role connects multidisciplinary teams to provide consistent care between visits. Candidates with nursing, pharmacy, or relevant science degrees are welcome. Duties are assigned according to education, training, demonstrated competencies, and professional licensure where applicable. Clinical assessments and treatment decisions remain with appropriately licensed professionals.

Responsibilities

Coordinate patient identification, referrals, eligibility review, enrollment, and collection of baseline information.
Ensure treating-provider confirmation of clinical eligibility and completion of required consent and program documentation.
Assess care coordination needs within professional scope, including barriers related to transportation, connectivity, health literacy, medication access, and social support; arrange referrals and track completion.
Coordinate appointments, monitoring reviews, laboratory follow-up, nutrition counseling, lifestyle coaching, and other care-plan services.
Communicate outstanding needs and patient-status changes to the responsible clinician.
Support transitions between hospital, outpatient, home, and community settings; reinforce clinician-provided instructions and confirm follow-up arrangements.
Coordinate onboarding to approved remote-monitoring devices and platforms, including education, setup, initial transmission checks, and technical assistance access.
Track patient engagement and address missed transmissions or interrupted participation.
Track assigned monitoring information and alerts using approved workflows; route abnormal findings, concerning trends, and reported symptoms to the appropriate clinician within established timeframes.
Track alerts and follow-up tasks through documented resolution, and escalate urgent findings, unanswered alerts, and safety concerns through established procedures.
Support standardized care pathways for diabetes, hypertension, and related conditions, and coordinate follow-up after clinician-directed changes to treatment or monitoring plans.
Provide culturally responsive education using approved materials and teach-back methods; help patients and caregivers understand program expectations, device use, symptom reporting, and chronic disease self-management.
Collect patient-reported medication information, identify access or adherence barriers, route medication discrepancies, possible adverse effects, and treatment questions to licensed clinicians, and support medication-reconciliation follow-up and documentation.
Provide nursing assessment or pharmacist-led medication review and counseling only when authorized by the individual's license, competence, and institutional authorization; implement medication changes only under authorized orders or approved collaborative arrangements.
Serve as a clinical coordination contact for participating sites and interdisciplinary teams; facilitate case reviews, clarify handoffs, and communicate operational barriers to clinical leadership and the program manager.
Support staff orientation and training on care pathways, documentation, monitoring workflows, and escalation procedures.
Help maintain current protocols and practical workflow guidance with clinical subject-matter experts.
Work with health coaches, community health workers, and community partners to support patient engagement and service access while preserving clear clinical-care responsibilities.
Document patient contacts, assessments performed, monitoring reviews, referrals, interventions, and follow-up accurately and promptly in the electronic health record and approved program systems.
Work with program managers and data analysts to track enrollment, engagement, retention, response times, referral completion, data completeness, and patient experience.
Support reporting and quality reviews with accurate clinical documentation; identify care gaps and workflow problems, participate in case and safety reviews, and help implement and evaluate corrective actions.
Escalate incidents and confidentiality concerns through institutional channels; follow professional standards, institutional privacy and security requirements, and approved project procedures.
For research activities, support protocol adherence, required training, and documentation under the direction of the investigator and research team.