Clinical Coordinator Float

TSAOG Orthopaedics & Spine•San Antonio, TX

17d•$17 - $28

About The Position

The Clinical Coordinator Float oversees day-to-day clinic activities and scheduling to support efficient service delivery, reduce patient wait times, and control overtime expenses. The role works with administrative and clinical staff and assists physicians in keeping clinics running smoothly and on time. It coordinates surgical and diagnostic scheduling, patient communications, clinical documentation and charges, and communication with authorization and reimbursement teams. The coordinator also addresses concerns, monitors wait times and clinic risk issues, supports regulatory compliance, and coordinates physician schedules and on-call patient rounding lists. Regular and consistent attendance is required. Other duties may be assigned as needed by the immediate supervisor or company.

Requirements

High school diploma or equivalent.
Nationally Registered Medical Assistant certification, to be obtained within six months of hire and kept current.
At least two years of clinical experience.
Clinical knowledge.
Familiarity with automated practice management systems such as Athena.
Familiarity with health insurance requirements related to medical reimbursement, including deductibles and copayments.
Strong leadership and effective communication skills.
Excellent planning, organization, and management skills.
Ability to multitask and work in a fast-paced environment.
Ability to demonstrate team cooperation.

Responsibilities

Coordinate with administrative and clinical staff, including front desk, medical records, nursing, and ancillary services, to support efficient use of resources and service delivery.
Oversee day-to-day clinic activities and schedules to reduce patient wait times and overtime expenses.
Assist physicians in ensuring clinics run smoothly and on time.
Schedule patients for surgery, advise them of presurgical requirements such as laboratory orders and X-rays, and review surgical documents with them.
Advise patients of copayments, coinsurance, and other out-of-pocket expenses before surgery, and refer them to a financial counselor when necessary.
Maintain the surgical schedule and serve as a liaison between staff and the authorization department.
Enter surgical and clinical charges into Athena or direct charge tickets to the reception specialist when appropriate.
Coordinate patient testing and ensure physician follow-up appointments are scheduled.
Document patient phone calls and prescription refill messages, and obtain physician signatures.
Manage clinical risk issues for patients and physicians.
Retrieve and return patient phone calls in a timely manner.
Monitor and work “Hold” buckets on the Athena Dashboard and assist the Professional Reimbursement Department with resolving open claims.
Address concerns and complaints from patients, vendors, and staff, escalating issues to the Clinical Services Manager as needed.
Analyze average patient wait times and recommend improvements as needed.
Communicate regularly with staff and physicians to ensure service quality and meet physician and patient needs.
Coordinate physicians’ personal and meeting schedules and help resolve scheduling conflicts.
Coordinate on-call patient rounding lists.
Ensure regulatory compliance and report issues to the Clinical Services Manager.
Maintain regular and consistent attendance.
Perform other duties as assigned by the immediate supervisor or company.