Clinical Coordinator Float

TSAOG Orthopedic & Spine•San Antonio, TX

17d

About The Position

The Clinical Coordinator Float oversees day-to-day clinic activities and scheduling to support efficient service delivery, reduce patient wait times and overtime, and help physicians keep clinics running smoothly. The position coordinates administrative and clinical staff and serves as a liaison among clinic staff, patients, physicians, authorization, and reimbursement teams. The coordinator schedules surgeries and patient tests, explains pre-surgical requirements and expected out-of-pocket costs, reviews surgical documents, maintains surgical schedules, enters or routes charges, and ensures follow-up appointments are arranged. The role also documents patient calls and prescription refill messages, coordinates physician schedules and on-call patient rounding lists, manages clinical risk issues, monitors Athena Dashboard hold buckets, and assists with open claims. The coordinator responds to patient, vendor, and staff concerns, monitors wait times, supports regulatory compliance, and escalates issues to the Clinical Services Manager as needed. Regular and consistent attendance is required; other duties may be assigned by the immediate supervisor or company.

Requirements

High school diploma or equivalent.
Nationally Registered Medical Assistant certification, obtained within six months of hire and kept current.
At least two years of clinical experience.
Clinical knowledge.
Familiarity with automated practice management systems such as Athena.
Familiarity with health insurance requirements related to medical reimbursement, including deductibles and co-pays.
Strong leadership and effective communication skills.
Excellent planning, organization, and management skills.
Ability to multitask and work in a fast-paced environment while demonstrating team cooperation.
Ability to perform prolonged standing, sitting, stretching, and some bending.
Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other equipment.
Normal range of hearing and eyesight sufficient to record, prepare, and communicate information to patients and team members.

Responsibilities

Coordinate with administrative and clinical staff to support efficient delivery of services and maximum use of resources.
Oversee day-to-day clinic activities and schedules to reduce patient wait times and overtime expenses.
Assist physicians in keeping clinic operations running smoothly and on time.
Schedule surgeries and explain pre-surgical requirements, including laboratory orders and/or x-rays.
Review surgical documents with patients and advise them of co-payments, co-insurance, or other out-of-pocket expenses; refer patients to a financial counselor when necessary.
Maintain the surgical schedule and serve as liaison between staff and the authorization department.
Enter surgical and clinical charges into Athena or direct charge tickets to the reception specialist as appropriate.
Coordinate patient testing and ensure physician follow-up appointments are scheduled.
Document patient phone calls and prescription refill messages, and obtain physician signatures.
Manage clinical risk issues for patients and physicians.
Ensure patient calls are retrieved and returned in a timely manner.
Monitor and work Athena Dashboard hold buckets and assist the Professional Reimbursement Department with resolving open claims.
Address patient, vendor, and staff concerns or complaints and escalate them to the Clinical Services Manager as needed.
Analyze average patient wait times and recommend improvements.
Communicate regularly with staff and physicians to help meet service and patient-care needs.
Coordinate physician personal and meeting schedules and resolve scheduling conflicts.
Coordinate on-call patient rounding lists.
Ensure regulatory compliance and report issues to the Clinical Services Manager.
Maintain regular and consistent attendance.
Perform other duties as assigned or needed.