Clinical Content Specialist, Genetic Counsellor, Newborn Screening Ontario – Temporary Full-Time (1.0) (until July 2027)

CHEO • Ottawa, ON

5d • CA$53 - CA$62 • Onsite

About The Position

CHEO is a global leader in pediatric health, transforming from a 20th-century acute care hospital into a 21st-century integrated child and youth health system. Ranked among the top Canadian hospitals for clinical infrastructure digitization, CHEO excels in clinical care, research, and education. The Research Institute focuses on world-class research across various children's health concerns. CHEO has received numerous accolades, including being named Canada's best healthcare employer by Forbes and recognized as a top employer in the National Capital Region for multiple consecutive years. This role specifically seeks a genetic counsellor to support the molecular laboratory in screening and diagnostic reporting workflows within Newborn Screening Ontario (NSO). The Clinical Content Specialist is responsible for overseeing and coordinating the implementation of clinical and/or technical programs and processes, developing communication and change management strategies for new provincial clinical care systems, and acting as a liaison between clinical and technical experts and the broader community of practice. They ensure stakeholder engagement, buy-in, and conflict resolution, while also interpreting genomic variants, providing consultation on molecular diagnostic and newborn screening results, and ensuring prompt response to positive or equivocal results. The role involves chart documentation, database updates, consultation letters, and providing ongoing support and education to patients and families. Collaboration with internal and external healthcare providers is crucial for continuity of care. The specialist also ensures that system enhancements meet user needs and addresses any usability concerns. They develop communication frameworks and educational plans for change management, identify and mitigate project risks, and deliver presentations on new systems and technology. Knowledge translation, priority setting with medical/scientific staff, and participation in guideline development are also key aspects of the role. Quality assurance practices are maintained to improve data quality and support stakeholders with timely, reliable data.

Requirements

• Criminal Record Check (PRC) (Essential)
• Professional Clinical designation in Genetic Counselling or 10 years of related experience (Essential)
• Comprehensively use computer technology and equipment; proficiency in MS Office suite (Essential)
• Demonstrates exceptional analytical and facilitation skills (Essential)
• Deal effectively with internal and external stakeholders (Essential)
• Experience and knowledge of health systems, and healthcare delivery in Ontario. (Essential)
• Capacity to communicate orally & verbally to a wide range of audiences (Essential)
• Establish positive work environment and high performing team standards (Essential)
• Good organizational skills/ project management and use of different tools (Essential)

Nice To Haves

• Bilingualism (English/French) (Preferred)
• Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Responsibilities

• Acts as clinical champion by advocating for improved health outcomes by coordinating and communicating clinical and/or technical system implementation plans to stakeholders to increase adoption, support high quality data and drive timely decision making
• Uses their understanding of clinician and patient experience to inform the implementation of new clinical systems and/or technology
• Interpretation of genomic variants detected through molecular screening and diagnostics at NSO
• Provide consultation services to clients and health care providers regarding molecular diagnostic and newborn screening results
• Ensure prompt and appropriate response to positive and/or equivocal newborn screening or diagnostic results
• Serve as a resource and provide education about newborn screening and molecular diagnostics
• Complete chart documentation, database updates and consultation letters to patients and referring MDs to summarize next steps and recommendations.
• Provide necessary ongoing support and education to patients and families; identify current sources of educational materials, support groups and other community linkages.
• Liaise with colleagues, internal and external health care providers and other groups to ensure continuity of care through counselling, testing, results and follow-up.
• Ensure enhancements meet the needs of the user community and report concerns or issues where the solution is not user friendly, reduces workload, relevant to the needs and a risk to adoption.
• Develops a communication framework and comprehensive educational plan to assist with change management of stakeholders
• Identifies and addresses project risks associated with information access, workflows, timeliness and quality and develops mitigation strategies with the support of management.
• Delivers presentations and demonstrations at stakeholder sites related to new clinical systems and/or technology: presented to front-line staff, management and executive Leadership
• Manages the process of knowledge translation related to new clinical systems and/or technology and front line/management staff
• Works with the medical / scientific staff and/or program management to set priorities and deliverables, identify dependencies and resource requirements, evaluate performance, monitor specific results and identify ways to eliminate causes of unsatisfactory performance
• Uses multiple methods of engagement to provide education, training and communications to participating organizations and stakeholders.
• Assists in development and implementation of guidelines, policies, procedures and protocols
• Participates in additional clinical, administrative, and research activities as required
• Participates in ongoing development.
• Maintains and monitors quality assurance practices to continuously improve the quality of data.
• Provides support to hospitals, midwifery practices and other stakeholders to ensure timely, reliable, valid and usable data.

Benefits

• competitive salary and comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level