Clinical Consultant, Implementation Specialist

Fresenius Medical Care•Waltham, MA

19h•Onsite

About The Position

The Clinical Consultant plays a key role within the Sales and Marketing organization, focusing on maintaining and improving customer relationships and enhancing revenue in both existing and new accounts. This individual requires a strong clinical background and understanding, with the ability to develop a Center strategy. Essential qualifications include a proven track record of excellence in customer relations and the ability to build and execute strategic plans.

Requirements

Bachelor’s degree or equivalent of education and experience.
5+ years of sales and/or 5+ years of Clinical Education in the dialysis industry.
Very strong interpersonal skills.
Self-starter, energetic, with an infectious, positive, can-do attitude.
Located for easy and short travel to target accounts.

Nice To Haves

Registered Nurse, with current RN license or equivalent.

Responsibilities

Collaborate with assigned sales partner(s) to develop customized product and therapy solutions, provide training on equipment and therapies, and perform market development throughout the opportunity cycle.
Conduct prospecting and demand generation activities by serving as a therapy thought leader at clinical forums, scientific seminars, and other professional settings; seed market awareness and build relationships with key influencers, including patient advocates, Fellows, physicians, and nurses.
Understand market dynamics, keeping up-to-date on latest competitor information and advantages.
Act as a trusted advisor to patients by providing technical expertise, demonstrating in-depth workflow understanding, and applying comprehensive therapy knowledge.
Partner with Value Streams to support commercialization and launch of new products, assist in the training labeling process and deploy marketing programs such as Experience the Difference.
Supports development and deployment of training programs for patients, nurses, physicians, and internal stakeholders to maximize understanding and adoption of products and therapies.
Demonstrate key product and therapy features and link them to customer and patient needs, providing technical guidance to support clinical and business initiatives.
Assess clinical environments and collaborate with staff to implement training and improvement plans that optimize patient outcomes, operational performance, and adoption of therapies.
Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.
Apply deep, extensive therapy knowledge to provide insights on clinical outcomes, protocols, and procedures.
Assessment of facilities and implementation of a plan for training and continued improvement utilizing holistic account principles and business models.
Incorporate knowledge of nursing demands and facility productivity.
Ability to interact with and motivate nursing staff ancillary staff as well as mid-level and senior level leadership to accomplish common goals.
Mentoring of Clinical Educators to improve knowledge base and facilitation of the consultative process.
Assist in quality improvement and instruction on managing patient outcomes.
Work collaboratively with assigned area and regional account executives to develop strategic account planning and targeting; to ensure teamwork and proper allocation of nursing resources.
Effectively train and motivate nursing staff to be successful trainers.
Effectively train nursing staff on therapy concepts and practical applications.
Ability to communicate regulations and policies (National, Regional, and Facility).
Plan and implement regional educational sessions as necessary (basic, advanced) for nurses.
Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.
Create customized growth plans for a facility or group of facilities to maximize patient outcomes and financial success, execute and follow up on the progress with customers (Home).
Display understanding of various staffing models and requirements (Home).
Guide the customer on ways to successfully market their program (Home).
Move an organization from New Start or restart to a highly successful regularly training program (Home).
Provide support and assistance in the development of new programs (organization, quality tracking, systems, processes) (Home).
Effectively Train and motivate nursing staff to be successful training and maintaining patients (Home).
Provide information to physicians to support prescription and method selection (Home).
Identify priority accounts to engage and develop (Home).
Describe the center, the product’s economics and how this impacts a centers revenue and profitability, ability to outline the operational drivers that impact the same economic drivers for the center – Identify improvement areas in facilities to positively impact profitability (Home).
Plan and implement regional educational sessions as necessary (basic, advanced) for nurses and patients (Home).
Demonstrate the most valuable features/attributes of the product/service and link them to the customer's key challenges (In-Center).
Support the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledge (In-Center).
Coordinate with Clinical Educators in soft skills, therapies, and products to increase the customer base and promote a greater and correct consumption of our products (In-Center).
Partner with Marketing on all training processes: Sales, Product, and therapies developing scientific content for classes, workshops, and promotional activities according to Company strategies (In-Center).
Design and develop content for training courses to fill gaps in established program and run complex or customized training courses to improve performance (In-Center).
Maximize patient outcomes by monitoring facility KPIs/metrics (In-Center).
Monitor and report training and development programs success with supporting KPIs/metrics (In-Center).
Coordinate the e-learning and consultative sales programs and support implementation the e-learning programs (In-Center).
Cascade train-the-trainer concepts (In-Center).
Other duties as assigned.