Clinical Concierge, Medical Assistant
About The Position
Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Primary Care Clinic - Santa Barbara. This role is responsible for registering patients, collecting payments, rooming patients, assisting the provider and clinical staff with care and treatment, discharging patients, and following up with patients. The Clinical Concierge will companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after their visit. The role involves assisting the provider with both front office and back-office duties in the outpatient management of patients on a rotating basis. Responsibilities include performing a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standard resources and data, discretion, good judgment, diplomacy, decision-making, and a customer service attitude. The Clinical Concierge acts as a patient advocate and has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
Requirements
- High School Diploma
- Graduate of an accredited Medical Assistant program OR 2 years of equivalent work experience
- American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
- Knowledge of urgent care medical specialty
- Knowledge of medical terminology
- Knowledge of electronic medical record, preferably Epic
- Basic computer/email skills
- 1 year of experience as Medical Assistant OR equivalent, including previous experience with an electronic health record and phlebotomy
Nice To Haves
- Ability to perform phlebotomy and administer injections
- Urgent care experience
Responsibilities
- Registering patients
- Collecting payments
- Rooming patients
- Assisting the provider and clinical staff with care and treatment
- Discharging patients
- Following up with patients
- Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit
- Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis
- Performing a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude
- Acting as the patient advocate
- Continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
