Clinical Concierge - Medical Assistant

Lehigh Valley Health Network•Springs, NY

18h•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking organization, ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and honored five times with the Magnet(tm) distinction for nursing excellence. Several of its hospitals received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020. This role serves as the first point of contact for patients, playing a pivotal role in ensuring a seamless, high-quality patient experience. It combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. The Clinical Concierge collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Requirements

Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency in EMR systems, word processing, and Excel.
Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, demonstrating empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS - Basic Life Support - American Heart Association Within 30 Days

Nice To Haves

Associate’s Degree from a Medical Assistant Program.
1 year customer service experience in a healthcare setting.
CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire
CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire
CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire
MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire
NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire
NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire
RMA - Registered Medical Assistant - American Medical Technologists Upon Hire

Responsibilities

Behaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s).
Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection.
Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals.
Schedule appointments while optimizing clinic workflow.
Handle patient inquiries.
Maintain electronic medical records (EMR), ensuring accuracy and compliance.
Maintaining all required logs includes but is not limited to quality control logs and stat cart checks.
Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference.
Ensure accurate documentation in the medical record.
Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review.
Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort.
Identify patient risks and communicate them to the provider.
Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking.
Collect and prepare lab specimens and complete necessary requisitions.
Administer medications and vaccinations per provider orders and established protocols within their scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up phone calls to all patients within two to three days post discharge.