Clinical Concierge, Medical Assistant

Cottage Health•Santa Barbara, CA

5h•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their CMG Cardiovascular Services Program department. This role is responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. The Clinical Concierge companions patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience before, during, and after the patient visit. The role also involves assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Cottage Health is a leading acute care hospital system, located on the central coast of California, known for superior patient care, innovation, medical research, and education. Operating primarily in Santa Barbara, CA, since 1888, the health system includes three acute care hospitals, a Rehabilitation Hospital, multiple clinics, and a multi-site Urgent Care system. Its mission is to serve the central coast communities with excellence, integrity, and compassion, prioritizing patients and helping them return to their lives.

Requirements

High School Diploma
Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
Knowledge of urgent care medical specialty
Knowledge of medical terminology
Knowledge of electronic medical record
Basic computer/email skills
1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy

Nice To Haves

Ability to perform phlebotomy and administer injections
Urgent care experience

Responsibilities

Registering patients
Collecting payments from patients
Rooming patients
Assisting the provider and clinical staff with care and treatment
Discharging patients
Following-up with patients
Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit
Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis
Perform a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude
Act as the patient advocate, having continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management