Clinical Concierge, Medical Assistant

Cottage Health • Santa Barbara, CA

7h • Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Primary Care Clinic – Santa Barbara. This role is responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. The Clinical Concierge will companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The position also involves assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.

Requirements

• High School Diploma
• Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience
• American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
• Knowledge of urgent care medical specialty
• Knowledge of medical terminology
• Knowledge of electronic medical record, preferably Epic
• Basic computer/email skills
• 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy

Nice To Haves

• Ability to perform phlebotomy and administer injections
• Urgent care experience

Responsibilities

• Perform a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Act as the patient advocate, maintaining continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees