Clinical Concierge, Medical Assistant

Cottage Health•Santa Barbara, CA

1d•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Cottage Rheumatology Clinic. This role is responsible for registering patients, collecting payments, rooming patients, assisting the provider and clinical staff with care and treatment, discharging patients, and following up with patients. The Clinical Concierge's primary function is to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after their visit. The role involves assisting the provider with both front office and back-office duties in the outpatient management of patients on a rotating basis.

Requirements

High School Diploma.
Graduate of an accredited Medical Assistant program OR 2 years of equivalent work experience.
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
Knowledge of urgent care medical specialty.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.
1 year of experience as Medical Assistant OR equivalent, including previous experience with an electronic health record and phlebotomy.

Nice To Haves

Ability to perform phlebotomy and administer injections.
Urgent care experience.

Responsibilities

Performing a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standard resources and data, discretion, good judgment, diplomacy, decision-making, and a customer service attitude.
Acting as the patient advocate, with continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

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