Clinical Concierge, Medical Assistant
About The Position
Cottage Medical Group seeks a Clinical Concierge (Medical Assistant) for their Cottage Surgical Clinic. This role is responsible for registering patients, collecting payments, rooming patients, assisting the provider and clinical staff with care and treatment, discharging patients, and following up with patients. The Clinical Concierge will companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after their visit. This role involves assisting the provider with both front office and back-office duties in the outpatient management of patients on a rotating basis. Responsibilities include a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standard resources and data, discretion, good judgment, diplomacy, decision-making, and a customer service attitude. The Clinical Concierge acts as the patient advocate and has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
Requirements
- High School Diploma
- Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience
- American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
- Knowledge of urgent care medical specialty
- Knowledge of medical terminology
- Knowledge of electronic medical record, preferably Epic
- Basic computer/email skills
- 1 year of experience as Medical Assistant or equivalent
- Previous experience with an electronic health record
- Previous experience with phlebotomy
Nice To Haves
- Ability to perform phlebotomy and administer injections
- Urgent care experience
Responsibilities
- Registering patients
- Collecting payments
- Rooming patients
- Assisting the provider and clinical staff with care and treatment
- Discharging patients
- Following up with patients
- Companion patients and their "secondary guests" through the entire experience
- Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis
- Perform a variety of clinical functions within a clinical setting
- Act as the patient advocate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
