Clinical Concierge (Medical Assistant/X-ray Technician)

Cottage Health•Santa Barbara, CA

8h•Onsite

About The Position

Cottage Medical Group seeks a Clinical Concierge (Medical Assistant/X-ray Technician) for their Cottage Urgent Care-Santa Barbara-Upper State Plaza. This role is responsible for the entire patient experience, from registration and payment collection to assisting providers, patient discharge, and follow-up. The Clinical Concierge acts as a patient advocate, ensuring clinical excellence, reducing treatment times, and maximizing patient satisfaction. Duties include a variety of clinical functions, requiring good judgment, diplomacy, and a customer service attitude, with continuous interaction with providers, patients, families, community agencies, and staff.

Requirements

Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience and successful completion of a X-ray Technician program.
Valid California X-ray Technician (limited scope) certifications in all of the following areas: Chest, Extremities, and Torso-Skeletal.
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
Knowledge of urgent care medical specialty.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.
1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.
Experience using an electronic health record.

Nice To Haves

Ability to perform phlebotomy and administer injections
3 years of X-ray Technician (limited scope) experience in a clinic or other healthcare setting.
Experience using an electronic health record.

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider and clinical staff with care and treatment
Discharging patients
Following-up with patients
Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Perform a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
Act as the patient advocate, having continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.