Clinical Case Manager

HELP USA • New York, NY

11d • Onsite

About The Position

The Clinical Case Manager provides case management and crisis intervention services to residents in HELP USA’s Brooklyn supportive permanent housing programs. The role promotes independent living skills, housing stability, and resident well-being through individualized support, referrals, advocacy, and coordination with service providers and property management.

Requirements

• Bachelor’s degree in Social Work or a related field.
• At least two years of experience delivering clinical crisis services.
• Computer literacy, specifically with Microsoft applications.

Nice To Haves

• CASAC certification is desired but not required.
• Experience in case management, assessment, counseling, and crisis intervention.
• Experience working with families with children.
• Experience with Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP).
• Knowledge of AWARDS.

Responsibilities

• Conduct assessments, develop individualized service plans, and provide referrals and ongoing support to help tenants build skills and achieve goals related to housing stability and well-being.
• Connect tenants with community-based services and resources aligned with their individualized service plans.
• Facilitate support groups and workshops that help tenants live as independently as possible.
• Liaise with medical, mental health, and substance abuse providers to support appropriate care for residents.
• Assist tenants with educational and employment linkages.
• Help tenants overcome barriers that may affect timely monthly rent submission.
• Work with property management to support tenants in maintaining permanent housing.
• Advocate for and alongside residents and offer assistance without imposing it.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with a company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level