Clinical Case Manager

Abode • San Francisco, CA

2h • $34 - $38 • Onsite

About The Position

The Clinical Case Manager provides mental health services to participants to increase wellness and housing stability and help prevent cycling through the criminal justice system and/or hospitals. The role is responsible for behavioral health assessment and delivery of strengths-based, needs-focused services, and serves as the clinical lead on cases, guiding supporting team members in clinical service delivery.

Services are provided in participants’ homes, communities, and offices, including permanent supportive housing and, using the ACT model, as a therapist within the ACT team. The position collaborates with participants and their treatment teams on recovery goals, provides crisis counseling and care coordination, and supports participants’ self-sufficiency. The role also coordinates with families, institutional settings, hospitals, and long-term mental health providers as appropriate, and completes timely service documentation and program data entry.

Requirements

• Bachelor’s degree required.
• At least 1 year of field experience working with people with serious mental illness, individuals with a dual diagnosis, and/or the homeless population.
• Use of a personal vehicle, a valid and current California driver’s license, current insurance, and a clean DMV record required.
• Excellent verbal and written communication, organizational, and time-management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Ability to practice cultural sensitivity through open dialogue and self-exploration with diverse groups while providing direct services.
• Knowledge of psychiatric disorders and ability to implement Harm Reduction, Psychosocial Rehabilitation, Strength-based Case Management, and Motivational Interviewing.
• Ability to build supportive and respectful working relationships with people diagnosed with mental illness, instill hope, promote self-determination, and understand the special needs of people experiencing homelessness.

Nice To Haves

• MS, MSW, or MA degree in Psychology; new graduates are encouraged to apply.
• Registration with the California Board of Behavioral Sciences (BBS).
• Experience with outreach and clinical services in field settings such as encampments, streets, or psychiatric hospitals.

Responsibilities

• Provide clinical case management services, including individual rehabilitative services, brokerage, collateral services, and therapy in participants’ homes, communities, and offices.
• Lead ongoing assessments, ANSA, and treatment-plan development for program participants, collaborating with participants and their treatment teams on recovery goals.
• Conduct mental status examinations and ongoing safety assessments, including suicide, homicide, and grave-disability assessments.
• Provide direct crisis counseling and identify participants’ needs.
• Use motivational interviewing to explore substance dependency, encourage reduction, and support participants moving toward abstinence.
• Provide wraparound clinical case management to individuals living in permanent supportive housing.
• Work as a therapist within the ACT team using the ACT model.
• Help participants establish goals and strategies to increase self-sufficiency.
• Coordinate care and discharge planning for participants in institutional settings, including hospitals.
• Identify mental health providers and provide warm handoffs when required; provide linkage and warm handoffs to long-term mental health providers as needed.
• Support participants’ families and loved ones as needed.
• Attend clinical, administrative, and case-conferencing meetings as assigned by the program supervisor.
• Enter data accurately and on time to support program evaluation and outcome tracking.
• Ensure timely, proper documentation of services, including written case notes in BIRP format.
• Perform other duties as assigned.

Benefits

• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees at 100% coverage.
• Employer-subsidized dependent health-care options.
• Legal and financial services through the Employee Assistance Program (EAP).
• Mental health care service through Teladoc.
• Flexible Spending Account options for commuter, health-care, and dependent-care expenses.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level