Clinical Case Manager

Felton Institute • San Francisco, CA

4d • Onsite

About The Position

The Clinical Case Manager is a licensed or BBS-registered clinician who provides direct services to adults experiencing homelessness, substance use, mental health needs, and medical complexity. The role serves tenants at the Essex Hotel and works under the supervision of the Lead Clinical Case Manager, as part of a multidisciplinary team that includes internal and external clinicians, primary care providers, nurses, peer specialists, interns, and psychiatric medication providers.

The position evaluates tenants’ needs and develops treatment plans in collaboration with them. Services include therapy, rehabilitative skills training, crisis intervention, case management, wellness support, referrals and coordination with medical and behavioral health providers, advocacy, and assistance connecting tenants with community resources. The program supports tenants in maintaining stable housing and improving access to resources. The role also requires accurate and timely client documentation in accordance with Felton, HSH, ONE system, and applicable county and state standards.

The position is onsite, Monday through Friday, 9 a.m. to 5 p.m., and reports to the Lead Clinical Case Manager. It is full-time, exempt, and union-represented by SEIU Local 1021. The annual salary range is $95,000–$105,000, depending on experience.

Requirements

• Master’s degree in Social Work, Psychology, or a related field.
• At least 2 years of case management and mental health services experience with severely mentally ill, dually diagnosed, formerly unhoused adults.
• Comprehensive knowledge of mental health and substance abuse counseling, assessment, and crisis intervention.
• Must be registered, or have the potential to register, with the California Board of Behavioral Health Sciences (BBS).
• Willingness to work from a strength-based, harm-reduction, client-centered model emphasizing evidence-based practices.
• Ability to work cooperatively on a multidisciplinary team and with people from varied ethnic and cultural backgrounds.
• Strong organizational, communication, documentation, time management, and interpersonal skills.
• Problem-solving skills, including judgment about when to consult, make independent decisions, and suggest solutions.
• Experience managing crisis situations and skills in crisis response, de-escalation, and risk mitigation.
• Commitment to working with adults who may experience isolation, mental health issues, cognitive impairments, substance use issues, or other unmet needs.
• Strong recovery-model approach to care and ability to form therapeutic relationships with tenants from diverse backgrounds who may be underserved by traditional care models.
• Demonstrated computer skills, including Microsoft Office and Mac and PC operating systems, and ability to learn electronic documentation systems.

Responsibilities

• Work closely with an interdisciplinary team and collaborate with property management.
• Communicate effectively, orally and in writing, with internal and external team members and partnering agencies.
• Conduct intakes and develop service plans for adults with a history of homelessness and psychiatric or medical conditions or disabilities.
• Provide clinical case management, including connection to primary care, coordination with providers and community resources, and housing stabilization services.
• Maintain records of client contacts and services according to HSH and Felton standards, and meet timely access and documentation requirements.
• Participate in team meetings and case conferences by presenting cases, discussing issues, and exchanging information and ideas.
• Provide crisis intervention to help prevent hospitalization, collaborate with clinicians and other providers as needed, and respond to emergencies.
• Participate in ongoing training, including development of specializations in evidence-based practices.
• Use the ONE and CIRCE systems to maintain housing-related client records in accordance with HSH standards.
• Provide exceptional customer service to tenants, community partners, and team members.
• Provide individual and group therapy, individual and group rehabilitative skills training, case management, and crisis intervention.
• Link tenants to basic needs and resources, including income, housing, job training, insurance, and nutrition.
• Address tenants’ housing needs through training, coaching, and community resource referrals to support housing stability.
• Conduct emergency wellness checks.
• Perform other duties and responsibilities as assigned.

Benefits

• Fully paid medical and dental plans
• Health reimbursement card
• Paid time off, including personal, vacation, and sick time
• 403B plan with company match
• Weekly clinical supervision for clinicians registered with the California Board of Behavioral Health Sciences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level