Clinical Case Manager
About The Position
Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities. HAI provides trauma-informed mental health care, access to justice for survivors of rights abuses, and stigma-free health services. Through innovative, equity-driven approaches, HAI promotes human rights protections and gender equality across its global and U.S.-based programs. HAI's Marjorie Kovler Center (MKC), originally based in Chicago, is a nationally recognized treatment center for survivors of torture and severe trauma and their families. Serving individuals from more than 60 countries, MKC provides trauma-informed, culturally responsive mental health, medical, and social services. The center also advocates for the end of torture worldwide and for the rights of immigrant and refugee communities. HAI is now expanding the MKC into New York City, extending its nationally recognized survivor-centered model to reach more individuals and communities.
Requirements
- BA/BSW and 3 years of experience working in a trauma-informed, behavioral, and/or public health setting, or Master’s degree in social work, public health, counseling, clinical psychology or related field.
Nice To Haves
- LPC/LSW licensure
- Bilingual proficiency in a language other than English (e.g., Spanish, French, Arabic, or Portuguese) is preferred.
Responsibilities
- Conducts intake, outreach, and provides clinical case management services to program participants through a short-term case management model.
- Screens for income supports for benefits and entitlements to advocate on behalf of program participants.
- Receives case assignments, establishes service plans, reviews case progress, and determines case closure through the supervisor of the assigned program and in accord with funder requirements.
- May provide counseling to address motivational and psychosocial issues of program participants in an individual or group context.
- Provides intense advocacy, crisis intervention, counseling and problem solving in a variety of areas to support, increase, or restore program participant’s capacity for self-sufficiency.
- Additionally, may refer clients externally due to client needs or program capacity.
- Provides services in a professional, competent, efficient, timely and otherwise satisfactory manner.
- Takes initiative to cooperate and work in collaboration with all program staff internal and external to provide services in accordance with the terms of the program agreement.
- Develops, implements, oversees, and follows up with program participant treatment plans to ensure that realistic goals and deadlines of accomplishments are being met within the reporting cycle outlined by program funders.
- Develops, monitors, and enhances professional relationships with social service, health and governmental agencies.
- Participates and contributes in regular supervision meetings, team meetings, in-house training sessions, conferences and program and operational planning.
- Establishes and maintains a professional and therapeutic relationship within the guidelines of professional standards, confidentiality laws, and the newest clinical research available.
- Other duties may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
