Clinical Case Manager

Heartland Alliance International•New York, NY

8d•$25 - $40•Hybrid

About The Position

The Clinical Case Manager provides specialized clinical case management services to clients and families, helping them navigate and access medical, psychological, social, and other essential supports. Through the Marjorie Kovler Center’s community-provider network, the role coordinates individualized services that promote sustained physical, social, emotional, and economic well-being and support clients in building stable, fulfilling lives in their new communities. The position is part of Heartland Alliance International’s U.S. Programs–Marjorie Kovler Center and supports its trauma-informed, culturally responsive services for survivors of torture and severe trauma and their families. The role is based in New York, New York, with a hybrid work arrangement. It is regular full-time, hourly, and non-exempt.

Requirements

BA/BSW and three years of experience working in a trauma-informed, behavioral, and/or public health setting, or a master’s degree in social work, public health, counseling, clinical psychology, or a related field.
Culturally responsive communication skills.
Ability to communicate effectively, both verbally and in writing.
Ability to sit, reach with arms, and use hands to operate computers or equipment; stand, walk, climb stairs, and potentially kneel or crouch to access workspace equipment; and occasionally lift or move items up to 10 pounds.

Nice To Haves

LPC/LSW licensure.
Bilingual proficiency in a language other than English; examples include Spanish, French, Arabic, or Portuguese.
Strategic agility.
Teamwork and collaboration.

Responsibilities

Conduct intake and outreach and provide short-term clinical case management services to program participants.
Screen participants for income supports, benefits, and entitlements, and advocate on their behalf.
Receive case assignments, establish service plans, review case progress, and determine case closure under program supervision and funder requirements.
May counsel participants individually or in groups regarding motivational and psychosocial issues.
Provide advocacy, crisis intervention, counseling, and problem-solving to support, increase, or restore participants’ self-sufficiency; refer clients externally when appropriate due to their needs or program capacity.
Provide services professionally, competently, efficiently, and on time, collaborating with internal and external program staff in accordance with program agreements.
Develop, implement, oversee, and follow up on participant treatment plans to ensure realistic goals and deadlines are met within funder reporting cycles.
Develop, monitor, and enhance professional relationships with social service, health, and governmental agencies.
Participate and contribute in supervision meetings, team meetings, in-house training, conferences, and program and operational planning.
Maintain professional and therapeutic relationships consistent with professional standards, confidentiality laws, and current clinical research.
Perform other duties as assigned.