Clinical Case Manager

HELP USA • New York, NY

11d • Onsite

About The Position

As a Clinical Case Manager with HELP USA, you will provide case management and crisis intervention services to residents in a supportive permanent housing program. The goal is to promote independent living skills, increased housing stability, and well-being. The position is based at HELP One Building B, 282 Hinsdale Street, Brooklyn, NY 11207.

The role includes assessing residents, developing individualized service plans, and providing referrals and ongoing support to help tenants build skills and achieve personal goals. You will connect residents with community-based services and resources aligned with their plans; facilitate support groups and workshops; coordinate with medical, mental health, and substance abuse providers; and assist with education and employment linkages. You will also help tenants address barriers to timely rent submission, work with property management to support housing retention, and advocate for residents while offering assistance without imposing it.

Requirements

• Master’s degree in Social Work or a related field required.
• Minimum of two years of experience delivering clinical crisis services.
• Computer literacy, specifically with Microsoft applications.

Nice To Haves

• CASAC certification desired, but not required.
• Experience in case management, assessment, counseling, and crisis intervention preferred.
• Experience with Motivational Interviewing (MI), Wellness Recovery Action Plan (WRAP), and Person Centered Planning (PCP) preferred.
• Knowledge of AWARDS is a plus.

Responsibilities

• Conduct assessments and formulate individualized service plans.
• Provide referrals and ongoing support to help tenants develop skills and achieve personal goals related to housing stability and well-being.
• Connect tenants with community-based services and resources aligned with their individualized service plans.
• Facilitate support groups and workshops that help tenants live as independently as possible.
• Liaise with medical, mental health, and substance abuse providers to coordinate an appropriate level of care.
• Assist tenants with educational and employment linkages.
• Help tenants overcome barriers that may affect timely monthly rent submission.
• Work with property management to support tenants in maintaining permanent housing.
• Advocate for and with residents and offer assistance without imposing it.
• Provide case management and crisis intervention services.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with a company contribution, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level