Clinical Case Manager Supervisor

Help USA•Brooklyn, NY

9d•Onsite

About The Position

The Clinical Case Manager Supervisor reports directly to the Director of Clinical Services and provides clinical supervision to clinical case management staff and interns. The supervisor oversees and provides clinical services for 111 families with children headed by young adults ages 18 to 25 in the NY 15 15 program. The population may include people with substance use and/or mental health disorders. Services include individual counseling, benefits coordination, community resource linkages, intensive care referrals, employability assessments, and support to increase housing stability. The role involves assessing tenants, developing individualized service plans, making referrals, providing ongoing support, and facilitating groups and workshops to help tenants live as independently as possible. The supervisor collaborates with service providers and property management, advocates for residents, and maintains case documentation and performance reporting in accordance with HELP USA and DOHMH requirements. Evening and weekend coverage may be needed.

Requirements

Master of Social Work or a related field.
At least 3 years of experience with case management and supervision, service coordination, assessment, counseling, and crisis intervention.
Strong oral, written, and negotiation skills.
Strong organizational and documentation skills.
Ability to work independently and as part of a team.
Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
Computer literacy, particularly with Microsoft Office applications.
Availability to provide evening and weekend coverage as needed.

Nice To Haves

LMSW preferred.
Experience and knowledge of NYC benefits programs, rental assistance resources, and housing subsidy programs preferred.
Knowledge and understanding of a family systems approach to practice and experience with Motivational Interviewing and other best practices preferred.
Valid New York State driver's license is a plus.

Responsibilities

Provide weekly supervision to case managers and student interns.
Conduct regular audits of charts and files.
Conduct assessments, formulate individualized service plans, and provide referrals and ongoing support to help tenants develop skills and achieve goals related to housing stability and well-being.
Facilitate support groups and workshops designed to help tenants live as independently as possible.
Liaise with medical, mental health, and substance abuse providers to ensure an appropriate level of care.
Provide staff with resources for educational and employment linkages.
Help tenants overcome barriers that may affect timely monthly rent submission.
Work with property management to support tenants in maintaining permanent housing.
Advocate for and with residents and offer assistance without imposing it.
Participate in weekly individual supervision with the Director of Clinical Services-Brooklyn Region, departmental staff meetings, interdepartmental meetings with property management staff, and team case conferences.
Use the AWARDS electronic case management system to document case information and maintain electronic records; maintain physical records as required by HELP USA and DOHMH regulations and policies; and collect and submit performance reports and statistical information as requested by DOHMH.