Clinical Care Transition Educator / Registered Nurse

Option Care Health•Lincoln, NE

1d•$76,745 - $127,901

About The Position

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to promote Option Care products and services to patients preparing to leave a facility. The role educates patients, families, caregivers, and facility staff about receiving services and products at an alternative care site. It assesses patients, gathers pre-admission information, and collaborates with internal intake teams and external partners such as case managers and discharge planners to support appropriate placement and effective treatment plans. The position also builds relationships with referral sources and works with Account Managers and sales leadership to increase referrals and achieve sales goals. It coordinates patient transitions to home or an alternate site, supports therapy starts and patient tracking, and provides in-person education and training to patients, caregivers, and referral sources. The role travels to partner facilities, community hospitals, and medical practices.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all organizational levels in the business community and with vendors.
Knowledge of standard practices for services offered and applicable standards, including ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Reliable transportation to travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver's license and proof of insurance are required.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate-site infusion or discharge-planning experience.
Experience growing service-provider partnerships.

Responsibilities

Build and maintain relationships with referral sources to increase sales and patient starts; serve as a representative and point of contact for education, assistance, and service.
Sell Option Care services to area service providers and assess hospital-selected patients for suitability for alternative-site care.
Educate patients, families, caregivers, and facility staff about Option Care services and products, including hands-on, in-person education to support timely discharge and therapy independence.
Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with Account Managers and marketing staff to deliver educational and promotional programs for patients, caregivers, and referral sources.
Review medical records for relevant medical history and primary and secondary insurance information, and communicate this information to patient registration.
Coordinate transitions with referral sources and internal partners; participate in data collection for therapy starts and patient tracking, including facilitating transfer of orders by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow applicable legal safeguards.
Provide oversight and input to providers regarding patient assessment, treatment processes, and transition to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances to be available.
Travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide live education and training support.