Clinical Care Transition Specialist / Registered Nurse

Option Care Health•Trenton, NJ

7d•$92,905 - $154,841

About The Position

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to patients being discharged from care facilities. The role educates patients, families, and facility staff about services and products available at an alternative site, and ensures appropriate placement in a home health care setting by assessing patients, gathering pre-admission information, and coordinating with internal and external partners to support quality service and effective treatment plans. The specialist builds relationships with referral sources and partners with Account Managers to grow referral rates and achieve sales goals. The role also coordinates patient transitions to home or alternate-site care, provides in-person education to patients and caregivers, communicates with care teams throughout discharge, and supports referral and promotional education programs.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all levels in the business community and with vendors.
Knowledge of standard practices for services offered and applicable standards, including ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver's license and proof of insurance are required.
Ability to plan, organize, and make presentations.
Ability to travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide in-person education and training.

Nice To Haves

Hands-on home or alternate-site infusion or discharge-planning experience.
Experience growing service-provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts; serve as a key Option Care contact to provide education, assistance, and service.
Interact with area service providers to sell Option Care services and assess hospital-selected patients for suitability for alternative-site care.
Educate patients, families, and facility staff about Option Care services and products using sales techniques.
Provide hands-on, in-person education to patients and caregivers to support timely discharge and therapy independence.
Communicate with agency staff, medical teams, patients, and families throughout the discharge process to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate frequently with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with the Account Manager and marketing staff to deliver educational and promotional programs for patients, caregivers, and referral sources.
Review patient medical records for relevant medical history and primary and secondary insurance information, and communicate it to patient registration.
Coordinate care transitions with referral sources and internal partners, participate in required data collection for therapy starts and patient tracking, and facilitate transfer of orders by phone, fax, or e-prescribing as needed.
Maintain confidentiality of patient and proprietary information and follow legal safeguards.
Provide oversight and input to providers regarding patient assessment, treatment, and transition to home care.
Serve as a point of contact and coordination with other providers.
Arrange for special medical supplies or appliances to be available.