Clinical Care Transition Specialist / Registered Nurse

Option Care Health•Austin, TX

About The Position

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to promote Option Care products and services to patients being discharged from care facilities. The specialist educates patients, their families, caregivers, and facility staff about receiving services and products at an alternative site, and assesses patients to determine whether they are suitable candidates for that care setting. The role coordinates preadmission information and care transitions with internal teams and external partners, including case managers and discharge planners, to support quality service and effective treatment plans. The specialist builds referral-source relationships, works with Account Managers and sales leadership to grow referrals and achieve sales goals, and provides in-person patient and caregiver education to support timely discharge and therapy independence. The role also communicates with providers, coordinates orders and supplies, and helps ensure seamless transitions to home or an alternate site.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Knowledge of standard practices for services offered and relevant standards, such as ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver's license and proof of insurance are required.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate-site infusion experience or discharge-planning experience.
Experience growing service-provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a key point of contact and Option Care representative, providing education, assistance, and service to referral sources.
Interact with area service providers to promote Option Care services for discharging patients.
Assess patients selected by hospitals to determine whether they are viable candidates for alternative-site care.
Educate patients, families, and facility staff about Option Care services and products using sales techniques.
Provide in-person education to patients and caregivers to support timely discharge and therapy independence.
Communicate with agency staff, medical teams, patients, and families throughout discharge to implement effective treatment plans.
Collect, review, and complete preadmission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with the Account Manager and marketing staff to deliver educational and promotional programs for patients, caregivers, and referral sources.
Review patient medical records for pertinent medical history and primary and secondary insurance information, and communicate that information to patient registration.
Coordinate care transitions proactively with referral sources and internal partners to support seamless transitions to home or an alternate site.
Participate in data collection required for therapy starts and patient tracking, including facilitating order transfers by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow legal guidelines for safeguarding it.
Provide oversight and input to providers regarding patients, assessment and treatment processes, and transitions to home care.
Coordinate communication with other providers and arrange special medical supplies or appliances as needed.
Travel to partnership facilities, community hospitals, and medical practice offices to promote services, process referrals, and provide live education and training support.