Clinical Care Transition Specialist / Registered Nurse

Option Care Health•Jefferson City, MO

About The Position

The Clinical Transition Specialist is an experienced sales professional who promotes Option Care products and services to patients being discharged from a facility. The specialist educates patients, families, caregivers, and facility staff about services and products available at an alternative care site, and assesses patients to help determine whether they are suitable candidates for that setting. The role coordinates with internal teams and external partners—including intake staff, case managers, discharge planners, and other providers—to gather and review pre-admission information, support effective treatment plans, and enable timely transitions to home or an alternate site. The specialist also develops relationships with referral sources and works with Account Managers and sales leadership to grow referrals and meet sales goals. The role requires travel to care facilities, community hospitals, and medical practice offices to support referrals, education, and training.

Requirements

Be a licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
Have at least 2 years of experience in the healthcare industry.
Have experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Have experience applying knowledge of standard practices for services offered and applicable standards, such as ACHC and URAC standards.
Have experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Have basic PC skills and be able to competently use the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Be able to identify operational issues and recommend and implement strategies to resolve them and improve processes.
Have reliable transportation for travel to care facilities, home visits, and multiple hospitals. If using a personal vehicle, have a valid driver's license and proof of insurance.
Be able to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate site infusion experience or discharge planning experience.
Experience growing service provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a key contact and representative of Option Care, providing education, assistance, and service to referral sources.
Interact with area service providers to promote Option Care services for patients being discharged.
Assess selected patients to determine their suitability for alternative site care.
Educate patients, families, and facility staff about Option Care services and products using sales techniques.
Provide in-person education to patients and caregivers to support timely discharge and independence with therapy.
Communicate with agency staff, the medical team, patients, and families throughout discharge to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback on promoting Option Care services.
Partner with the Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
Review patient medical records for pertinent medical history and primary and secondary insurance information, and communicate it to patient registration.
Coordinate care transitions proactively with referral sources and internal partners to support seamless transitions to home or an alternate site.
Participate in data collection for therapy starts and patient tracking, which may include facilitating transfer of orders by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow legal safeguards for that information.
Provide oversight and input to providers regarding patients, assessment and treatment processes, and transitions to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances to be available.
Travel to partnership facilities, community hospitals, and medical practice offices to promote services, process referrals, and provide in-person education and training.