Clinical Care Transition Specialist / Registered Nurse

Option Care Health•Trenton, NJ

About The Position

The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to patients who are being discharged. The specialist educates patients, their families, and facility staff about how services and products are delivered at an alternative care site. They assess patients, gather preadmission information, and collaborate with internal intake teams and external case managers and discharge planners to support appropriate patient placement, quality service, and an effective treatment plan. The role also builds relationships with referral sources and partners with Account Managers to increase referrals and achieve sales goals. It coordinates patient transitions to home or alternate site care, provides in-person education to patients and caregivers, and communicates throughout the discharge process with agency staff, medical teams, patients, and families. The position requires travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide education and training.

Requirements

Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all organizational levels in the business community and with vendors.
Knowledge of standard practices for services offered and applicable standards, including ACHC and URAC standards.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve issues and improve processes.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; a personal vehicle requires a valid driver’s license and proof of insurance.
Ability to plan, organize, and make presentations.

Nice To Haves

Hands-on home or alternate site infusion or discharge planning experience.
Experience growing service provider partnerships.

Responsibilities

Maintain and grow relationships with referral sources to increase sales and patient starts.
Serve as a key Option Care contact for referral sources, providing education, assistance, and service.
Interact with area service providers to sell Option Care services that may assist discharging patients.
Assess selected patients to determine whether they are viable candidates for alternative site care.
Educate patients, families, and facility staff about Option Care services and products.
Provide in-person education to patients and caregivers to support timely discharge and independence with therapy.
Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
Collect, review, and complete pre-admission information and obtain related signoff.
Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
Communicate with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
Partner with the Account Manager and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
Review patient medical records for pertinent medical history and primary and secondary insurance information, and communicate relevant details to patient registration.
Coordinate care transitions proactively with referral sources and internal partners to support seamless transitions to home or alternate site care.
Participate in data collection for therapy starts and patient tracking, including facilitating transfer of orders by phone, fax, or e-prescribing.
Maintain confidentiality of patient and proprietary information and follow applicable legal safeguards.
Provide oversight and input to providers regarding patient assessment, treatment, and transition to home care.
Coordinate and communicate with other providers.
Arrange for special medical supplies or appliances to be available.