Clinical Care Transition Educator / Registered Nurse

Option Care Health•Austin, TX

About The Position

The Clinical Transition Educator (CTE) provides clinical education and training to help patients transition successfully to an Option Care Health care delivery model. The role also partners with the sales team to increase the number of patients transitioned to Option Care Health services. The educator evaluates patient viability, educates patients, caregivers, and facility staff about services and products, and supports transitions to alternative-site, in-home, or virtual care. The position coordinates hospital-to-home or alternate-setting transitions with facility staff, providers, and internal teams to support timely discharge, therapy education, and continuity of care. It includes in-person patient and caregiver education, collection of pre-admission and insurance information, documentation using company applications and technology, and facilitation of service initiation. When assigned by leadership, the educator provides onsite coverage for Clinical Transition Liaison responsibilities during staffing absences or other coverage needs. The role involves 100% local travel to partner facilities, community hospitals, and medical practice offices.

Requirements

Active and unrestricted Registered Nurse (RN) license.
At least 2 years of experience in the healthcare industry.
Experience establishing and maintaining relationships with people at all organizational levels, in the business community, and with vendors.
Knowledge of standard practices for offered services and relevant standards, such as ACHC and URAC.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
Willingness to obtain nursing licensure in additional states when supported by business needs and market geography.
Ability to plan, organize, and make presentations.
Ability to travel 100% locally to partnership facilities, community hospitals, and medical practice offices.

Nice To Haves

Hands-on home or alternate-site infusion experience.
Discharge planning experience.
Experience growing service provider partnerships.

Responsibilities

Evaluate, educate, and train patients, caregivers, and facility staff on how Option Care Health services and products are delivered in alternative-site, in-home, or virtual settings.
Conduct patient assessments and evaluations to determine viability for the Option Care Health care delivery model.
Partner and coordinate with the sales team to identify clinical transition education needs and develop improvements that increase patient transition volume.
Maintain confidentiality of patient and proprietary information and follow applicable legal safeguards.
Document education using Option Care Health applications and technology.
Coordinate patient transitions from hospital to home or alternate care settings with facility staff, providers, and internal teams to support timely discharge, therapy education, and continuity of care.
Provide in-person patient and caregiver education, gather pre-admission and insurance information, and facilitate initiation of services.
Provide onsite coverage for Clinical Transition Liaison responsibilities when assigned by leadership, including coverage for planned or unplanned staffing needs.
Travel locally to partnership facilities, community hospitals, and medical practice offices to promote Option Care Health services, process referrals, and provide live education and training to patients, caregivers, and referral sources.