Clinical Care Management Supervisor

Community Behavioral Health.•Philadelphia, PA

24d

About The Position

The Clinical Care Management Supervisor provides daily supervision and oversight of clinical team members and ensures services are authorized according to medical necessity criteria and in accordance with CBH’s mission and contractual obligations. The role oversees day-to-day clinical operations, supports staff performance and development, monitors review quality and volume, and coordinates care across clinical teams, providers, and other CBH functions. For the Psychiatric Emergency Service (PES) Line, the supervisor oversees Clinical Care Managers and other direct reports completing prior authorization for non-ambulatory levels of care. The supervisor ensures relevant clinical information is shared with providers, supports care coordination and member placement, and promotes continuity of longitudinal care through coordination between the Crisis Line and other teams. The position requires accompanying staff into the community for 15–25% of work time and performing on-call duties as instructed. The successful candidate must reside in Philadelphia at the time of hire or become a Philadelphia resident within six months of hire. CBH is an equal opportunity employer and provides a process for requesting reasonable accommodation for disability or religious observance.

Requirements

Master’s degree in social work or a related field.
Three years of post-graduate experience, including at least six months of supervisory experience.
PA Child Abuse Clearance required.
Ability to positively lead a team.
Strong communication skills.
Strong organizational skills.
Ability to multitask in a fast-paced environment.
Proficiency in MS Office.
Ability to type at least 20 words per minute.
Compliance with HIPAA regulations.
Must be a current Philadelphia resident or become a resident within six months of hire.

Nice To Haves

License preferred.

Responsibilities

Build and maintain a strong functional clinical team through recruiting, training, performance management, coaching, team building, and succession planning.
Manage the day-to-day operations of Clinical Care Managers and other direct reports.
Monitor the quality and quantity of reviews and provide feedback.
Collaborate across clinical teams to facilitate and coordinate care.
Collaborate across CBH functional areas to operationalize policy and procedure changes.
Develop protocols for communication between Clinical Care Managers, other direct reports, and providers.
Facilitate internal clinical meetings and external provider meetings.
Accompany Clinical Care Managers and other direct reports into the community for 15–25% of work time to provide ongoing clinical supervision and feedback.
Use data-driven decision-making and help ensure the accuracy of member-level data and timely communication of data.
Collaborate with other Clinical Supervisors to develop consistent expectations and supervision for clinical staff.
Obtain and review data about members served, clinical operations, and staff monitoring to guide interventions.
Model and require exceptional customer service in work with members and providers.
Document supervision notes and next steps consistent with standards in the field.
Perform on-call duties as instructed.
Oversee PES Line operations for Clinical Care Managers and other direct reports completing prior authorization for non-ambulatory levels of care.
Ensure the team shares relevant clinical information with providers to inform recommendations.
Ensure the team assists providers with care coordination and member placement as needed.
Ensure the Crisis Line team coordinates with other teams to promote and maintain longitudinal care.
Ensure minimum staffing requirements are met, monitor received requests, and distribute or request additional staffing support.
Complete required Quality Monitoring Audit Tools (QMat) as assigned.
Complete other duties as assigned.