Clinical Care Coordinator, Military

Centerstone•Nashville, TN

1d•$17 - $24

About The Position

The Clinical Care Coordinator manages a caseload of clients and supports quality outpatient counseling services for veterans, military members, and their families. The role includes maintaining documentation and charts in the electronic health record, communicating with multidisciplinary teams, educating the community about available programming, and ensuring adequate patient care. The coordinator reviews recommendations from patients’ mental health providers and coordinates treatment and community resources through the Military Services program and partner organizations. Military cultural competency and a strong understanding of community resources for outpatient counseling are important. The coordinator builds professional community relationships and engages veterans and civilians through online, virtual, and in-person methods. The position combines direct service with operational flexibility to support program growth and implementation. The role requires adaptability, initiative, independent work, and the ability to manage competing priorities and help develop solutions in evolving or ambiguous environments.

Requirements

Bachelor’s degree in Social Work, Psychology, or a related field.
Military affiliation: current or former service member, spouse or family member of an active-duty service member or veteran, or Gold Star spouse or family member.
General office experience or behavioral health experience.
Ability to communicate effectively in writing, verbally, in person, and virtually.
Strong written and verbal communication skills.
Punctuality and dependability with meetings, deadlines, and administrative support tasks.
Strong customer service skills, professional etiquette, and ability to conduct professional follow-ups with leadership, patients, and stakeholders.
Ability to work independently and as an engaged team member.
Familiarity with current social media platforms.
Excellent analytical and organizational skills, problem-solving ability, and effective decision-making.
Knowledge and competency in service linkage and referrals to programs, services, and community resources.
Knowledge of suicide assessments and interventions.
Therapeutic skills and knowledge of evidence-based therapies (EBTs).
Working knowledge of Microsoft Office, especially Excel, Adobe, and Zoom.
Ability to work in evolving environments, adapt to ambiguity, manage competing priorities, and demonstrate initiative.

Nice To Haves

Experience with community outreach, resource navigation, and referral services.
Experience establishing relationships with community organizations and connecting individuals to appropriate resources.

Responsibilities

Perform duties in compliance with HIPAA regulations.
Implement policies and procedures across the enterprise.
Engage and link referrals to outpatient counseling providers across the United States and abroad, using shared decision-making to meet individualized patient needs and program contractual standards.
Conduct follow-up calls to assess risk for individuals with a history of suicidal ideation, provide safety management as needed, and make timely service referrals.
Contribute to management of the resource database and provider-network credentialing.
Authorize outpatient treatment services according to program-specific protocols.
Facilitate communication and collaboration among community settings and internal and external teams involved in patient care.
Promote awareness of Centerstone Military Services in community settings and connect with organizations that offer complementary or similar resources.
Encourage eligible patients and families to use Centerstone programs and identify and address barriers to engagement.
Assess programs to determine their efficacy and identify areas for improvement.
Maintain client caseload documentation and charts in the electronic health record.
Educate the community about available programming and coordinate treatment and community resources for patients.
Participate in team huddles, team syncs, and individual supervision.
Identify process-improvement opportunities and recommend solutions; take ownership of projects through completion.