Clinical Care Coordinator

Spring Leaf Solutions•Washington, DC

5d•Hybrid

About The Position

Spring Leaf Solutions is seeking a Clinical Care Coordinator to provide ongoing care coordination and clinical follow-up for consumers enrolled in the Substance Use Disorder (SUD) program. This role maintains oversight of a broad consumer panel, routinely evaluating engagement, progress, care quality, and changing needs to help ensure consumers receive appropriate and timely services throughout their treatment journey. The Clinical Care Coordinator serves as a central point of continuity between consumers and their multidisciplinary care teams, identifying gaps or concerns and coordinating appropriate follow-up with clinical staff.

Requirements

Bachelor's degree in Social Work, Counseling, Psychology, Human Services, Behavioral Health, or a related field; Master's degree preferred.
Experience working in behavioral health, substance use treatment, care coordination, case management, or a related setting.
Working knowledge of person-centered treatment planning, care coordination, and behavioral health documentation.
Strong organizational skills and demonstrated ability to manage and prioritize a large consumer panel.
Strong interpersonal and communication skills, including the ability to engage consumers with varying levels of treatment participation.
Ability to recognize clinical concerns and appropriately escalate issues to licensed clinical staff.

Nice To Haves

Experience working within SUD treatment programs or with individuals experiencing substance use disorders.
Familiarity with ASAM levels of care and treatment planning.
Experience within DC Department of Behavioral Health (DBH) and/or Medicaid-funded behavioral health programs.
Experience using electronic health record (EHR) systems and tracking consumer populations using reports or dashboards.
Relevant behavioral health license, certification, or credential is preferred where applicable.

Responsibilities

Maintain regular contact with an assigned panel of consumers to assess treatment engagement, progress, needs, and overall experience with services.
Review consumer progress against established treatment goals and identify potential barriers to successful treatment.
Monitor whether consumers are receiving services consistent with their treatment plans and identified level of care.
Coordinate required treatment plan reviews and updates based on consumer progress, regulatory requirements, and changes in clinical needs.
Identify gaps in care, missed services, disengagement, changes in condition, or other concerns requiring clinical follow-up.
Escalate clinical concerns, safety issues, or changes in consumer needs to the appropriate clinician, Clinical Manager, Program Manager, or other care team member.
Facilitate communication among counselors, therapists, Recovery Support Specialists, assessors, prescribers, and other members of the consumer's care team.
Support transitions between levels of care and coordinate referrals to additional internal or external services when appropriate.
Conduct follow-up with consumers after significant treatment events, transitions, or changes in the plan of care.
Maintain accurate and timely documentation of consumer contacts, identified needs, referrals, interventions, and follow-up activities.
Monitor upcoming treatment milestones, reassessments, treatment plan updates, and other required clinical activities.
Participate in interdisciplinary case reviews and communicate trends or recurring barriers affecting consumer care.
Support quality improvement efforts by identifying recurring gaps in service delivery, consumer engagement, and continuity of care.