Clinical Business Operations Representative 3 (H)

University of Miami•Miami, FL

9d•Hybrid

About The Position

The University of Miami UHealth Department of Otolaryngology is hiring a full-time, hybrid Clinical Business Operations Representative 3 in Miami, Florida. The role facilitates timely resolution of issues related to pre- and post-care in daily clinical operations and performs administrative and receptionist functions, including answering calls, managing patients, and obtaining necessary patient-care information and records. The representative assists patients professionally and courteously while following divisional and departmental service standards. For Audiology diagnostic services, the representative provides primary phone coverage for the vestibular and diagnostic phone service line, schedules and reschedules appointments, helps fill schedule vacancies, manages provider bump lists, checks for interpreter requests and arranges translation support when needed, conveys visit instructions, and confirms upcoming appointments. The role may also receive and open packages, cover other Audiology service lines, assist with clinic schedule-flow administration, and occasionally support the physical organization of the clinic. The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, and tuition remission. The University is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to collaborate with others and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.
Maintain confidentiality and adhere to applicable policies and procedures.

Nice To Haves

Knowledge of clinical systems that interface with EPIC.
Critical-thinking skills.
Strong interpersonal, communication, and listening skills.
Attention to detail.
Ability to handle high-stress environments and multitask.
Ability to adapt quickly to change and work well in a team.
One year of experience working in a medical office setting.
Experience with EPIC.
Bilingual ability.

Responsibilities

Assist the department in managing expectations around pre- and post-patient care.
Obtain or review patient demographic and insurance information and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer and triage multiple department phone lines, respond to questions, direct calls, and document messages in appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with colleagues to resolve problems and support efficient practice operations.
Provide coverage for coworkers’ responsibilities when assigned or as needed.
Communicate regularly and effectively with physicians, managers, peers, trainees, and staff.
Maintain confidentiality and follow University and unit policies and procedures while safeguarding University assets.
Provide primary phone coverage for the vestibular and diagnostic phone service line.
Schedule and reschedule appointments, move patients into schedule vacancies, and manage provider bump lists.
Check upcoming schedules for interpreter requests and arrange translation support when needed.
Convey visit instructions to patients and confirm upcoming appointments.
Receive and open packages as needed.
Cover other Audiology service lines by phone as needed.
Assist the audiology practice manager with administrative functions related to clinic schedule flow as needed.
Occasionally support the physical organization of the clinic.