Clinical Business Operations Representative 1 (H)

University of Miami•Miami, FL

10d•Onsite

About The Position

The University of Miami/UHealth Department of Dermatology is hiring a full-time Clinical Business Operations Representative 1 in Miami, Florida. This role facilitates prompt resolution of issues related to pre- and post-care in daily clinical operations and performs general administrative and receptionist duties, including answering calls, managing patient flow, and obtaining necessary patient-care information and records. The representative assists patients courteously and professionally while following divisional and departmental service standards. The position supports after-visit care follow-up for patients in Dermatology’s triage division across a multi-location, 35-faculty practice. The representative receives patient calls and voicemail messages about postoperative care, instructions, medications, laboratory tests, and other concerns, and serves as a liaison between physicians and patients. The role also involves reviewing records, maintaining departmental call and prior-authorization logs, coordinating care and insurance requirements with physicians, and providing cross-coverage as needed.

Requirements

High school diploma or equivalent.
No previous experience required.
Data-entry skills with minimal errors.
Ability to communicate effectively orally and in writing.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or collaboratively.
Commitment to the University’s core values.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Assist the department in managing expectations related to pre- and post-patient care.
Obtain or review patient demographic and insurance information and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer and triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with colleagues to resolve problems and support the efficient flow of the practice.
Provide coverage for coworkers’ responsibilities when assigned or as needed.
Promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality and follow University and unit-level policies and procedures while safeguarding University assets.
Provide after-visit care follow-up for patients in the Dermatology triage division across multiple locations.
Receive patient calls and voicemail messages concerning postoperative care, instructions, medication questions, laboratory tests, and related matters; act as a liaison between physicians and patients.
Review patient records.
Complete daily call logs and prior-authorization logs in departmental BOX.
Communicate and coordinate care and insurance requirements with physicians.
Provide cross-coverage for inbox review and for Aftercare team faculty as needed.
Perform other duties as assigned.