Clinical Business Operations Representative 1 (H)

University of Miami•Miami, FL

11d•Onsite

About The Position

The University of Miami/UHealth Department of Dermatology is hiring a full-time Clinical Business Operations Representative 1 in Miami, Florida. This position facilitates the prompt resolution of issues related to pre- and post-care in daily clinical operations. It performs general administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. Department-specific work includes providing after-visit care follow-up for patients in Dermatology’s triage division across a multi-location practice with 35 faculty members. The representative handles patient calls and voicemail concerning postoperative care, instructions, medications, laboratory tests, and related questions, serving as a liaison between physicians and patients. The role also involves reviewing patient records, completing daily call and prior-authorization logs, coordinating care and insurance requirements with physicians, and providing cross-coverage for inbox review and assigned faculty aftercare teams.

Requirements

High school diploma or equivalent.
No previous experience required.
Skill in data entry with minimal errors.
Ability to communicate effectively in oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephones, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for coworkers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Provide after-visit care follow-up for Dermatology triage patients across the multi-location, 35-faculty practice.
Receive patient calls and voicemail about postoperative care, instructions, medication questions, laboratory tests, and related matters, acting as a liaison between physicians and patients.
Review patient records.
Complete daily call logs and prior-authorization logs on departmental BOX.
Communicate and coordinate care and insurance requirements with physicians.
Provide cross-coverage for inbox review and for aftercare teams assigned to faculty, as needed.
Perform other duties as assigned.