Clinical Business Operations Representative 3

University of Miami•Miami, FL

2d•Hybrid

About The Position

The Department of Medicine is hiring a full-time Clinical Business Operations Representative 3. This role facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations. The incumbent performs administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and obtaining necessary patient care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. This position is hybrid.

Requirements

High school diploma or equivalent.
Minimum of 2 years of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively in oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephone lines, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers' responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.