Clinical Business Operations Representative 3

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth Department of Neurology is hiring a full-time Clinical Business Operations Representative 3 in Miami, Florida. The role facilitates prompt resolution of issues related to pre- and post-care in daily clinical operations. It performs general administrative and receptionist duties, including answering calls, managing patient needs, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The role supports epilepsy services by coordinating scheduling and patient communications for the Epilepsy Monitoring Unit (EMU), Home EEGs, Video EEG admissions, and epilepsy clinic appointments. It verifies patient and insurance information, referrals, authorizations, and clinical documentation; coordinates with clinical and administrative colleagues; and helps manage scheduling capacity and patient flow. The representative maintains patient confidentiality and follows University policies, HIPAA regulations, and departmental procedures.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer and triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for coworkers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Follow University and unit-level policies and procedures and safeguard University assets.
Coordinate and manage scheduling for EMU, Home EEGs, Video EEG admissions, and epilepsy clinic appointments.
Guide patients and families regarding EMU admissions, Home EEG referral requirements, appointment preparation, and post-visit follow-up expectations.
Verify and maintain patient demographic information, insurance coverage, referrals, and authorizations for epilepsy-related procedures, appointments, and testing.
Ensure clinical records, physician orders, prior authorizations, and supporting clinical information are complete and accurate before scheduling services.
Manage high volumes of incoming calls and electronic communications, triage patient concerns, coordinate care, answer questions about epilepsy services, and route messages appropriately.
Collaborate with physicians, EEG technologists, nursing staff, inpatient units, and administrative personnel to coordinate EMU admissions, diagnostic testing, and patient flow.
Monitor scheduling capacity and support efficient EMU resource management to reduce delays, maximize utilization, and improve patient access.
Provide cross-coverage and operational support during high patient volume, staffing shortages, or increased demand for epilepsy services.
Communicate with providers, trainees, leadership, and staff about scheduling priorities, patient-care needs, testing requirements, and operational updates.
Maintain strict confidentiality of patient information and comply with University policies, HIPAA regulations, and departmental procedures.
Support high-quality epilepsy care by helping manage the administrative coordination workload of a busy, high-volume practice.