Clinical Business Operations Representative 2 (HYBRID)

University of Miami•Miami, FL

12d•Hybrid

About The Position

The Clinical Business Operations Representative 2 facilitates prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The role performs general administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and acquiring necessary patient care information and records. The representative assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards. This is a hybrid position with the Department of Medicine at the University of Miami.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of relevant experience required.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills for interacting with colleagues and stakeholders.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Obtain or review patient demographic information, insurance information, and referral numbers.
Assist the department in managing expectations surrounding pre- and post-patient care.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephones; triage incoming calls, respond to questions, direct calls, and document messages in appropriate software.
Greet visitors and callers, handle inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to solve problems and support the smooth, efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary.