Clinical Business Operations Representative 2

University of Miami•Miami, FL

13d•Onsite

About The Position

The University of Miami/UHealth Department of Surgery is hiring a full-time Clinical Business Operations Representative 2 to work in Miami. This role facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations and performs administrative and receptionist functions, including answering calls and emails, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously and professionally and helps ensure adherence to divisional and departmental service standards. For Oral & Maxillofacial Surgery, the position supports clinical operations, provider scheduling, credentialing and compliance, administrative and financial processes, and educational and clinical events. Duties may expand to include other responsibilities as needed.

Requirements

High school diploma or equivalent.
Minimum 2 years of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively in oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephones; triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or when needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information and adhere to University and unit-level policies and procedures while safeguarding University assets.
Develop and maintain OMFS on-call, annual rotation, ACC clinic, and Correctional Center clinic schedules.
Modify on-call schedules to maintain uninterrupted patient-care coverage and populate shared Outlook calendars with clinic, operating room, and call responsibilities.
Process physician leave requests to prevent clinical coverage gaps.
Coordinate standing orders, including NotifyMD, Image First, and Scribe America.
Maintain vaccine records; track and renew medical licenses; maintain delineation of privileges and CME compliance; and request and track case log reports.
Manage JHS ID access for hospital-based patient care and prepare patient treatment plans.
Maintain provider credentialing and recredentialing documentation, ensure hospital privileges are active and compliant, and maintain clinical compliance documentation for audits.
Process reimbursements, manage discretionary funds, order clinical apparel such as lab coats, submit requisitions and check requests, and pay invoices and reconcile budgets in Workday.
Coordinate the OMFS Graduation Ceremony, support Research Day coverage, and coordinate guest-speaker travel and reimbursements.