Clinical Business Operations Representative 2 (HYBRID)

University of Miami•Miami, FL

10d•Hybrid

About The Position

The Clinical Business Operations Representative 2 facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations. The role performs general administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally, while ensuring adherence to divisional and departmental service standards. The position is described as hybrid, although the posting also states that the opportunity is to work onsite. The role obtains or reviews patient demographic and insurance information and referral numbers, helps manage expectations regarding pre- and post-patient care, and reviews clinical records for completeness. It also answers and triages department calls, responds to questions, directs calls, documents messages in appropriate software, greets visitors and callers, and directs them to appropriate employees. The representative works cooperatively with colleagues, provides coverage when assigned or needed, communicates effectively with physicians, managers, peers, trainees, and staff, maintains confidentiality, and follows University and unit policies and procedures while safeguarding University assets. Duties may be expanded as necessary.

Requirements

High school diploma or equivalent.
At least 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to collaborate with others and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.
Appropriate combinations of relevant education, experience, and/or certifications may be considered.

Responsibilities

Obtain or review patient demographic information, insurance information, and referral numbers.
Assist the department in managing expectations surrounding pre- and post-patient care.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephones; triage incoming calls, respond to questions, direct calls, and document messages in appropriate software.
Greet visitors and callers, handle inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to resolve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Follow University and unit-level policies and procedures and safeguard University assets.